Visitor Services Supervisor
The Tweed Tourism Company | Tweed Shire Council
Lead welcoming visitor services that help people experience The Tweed—in person, on the road and online.
Davidson is proud to be partnering with Tweed Shire Council to appoint a Visitor Services Supervisor to lead the delivery of high-quality visitor services and frontline experiences across The Tweed.
Opportunities like this in places like The Tweed don't come around often.
The Tweed is one of Australia's most desirable destinations, positioned between the Gold Coast and Byron Bay where extraordinary natural assets, thriving communities and a strong visitor economy create exceptional opportunities for sustainable growth.
As a multi-award-winning destination renowned for its visitor experiences, this opportunity combines frontline leadership, visitor engagement and service excellence.
The Opportunity
Tweed Shire Council is establishing a new team to lead The Tweed Tourism Company, a contemporary, in-house visitor economy service responsible for growing the region's reputation, visitation and economic impact.
We are seeking a Visitor Services Supervisor to lead visitor information and frontline experiences across The Tweed's Visitor Information Centres, mobile visitor servicing and regional activations.
Reporting to the Visitor Economy Lead, you will coordinate day-to-day visitor service operations, ensuring welcoming, accurate and on-brand experiences that support The Tweed's destination positioning, local tourism industry and VIC accreditation requirements.
You will oversee visitor services across the Murwillumbah and Kingscliff Visitor Information Centres, mobile servicing initiatives and pop-up activations. Leading a Visitor Services Officer (Job Share) and a passionate team of 50+ volunteers, you will ensure visitor information, retail, ticketing and promotional collateral remain current, accurate and aligned with destination priorities and campaigns.
What You’ll Deliver
- You will coordinate visitor services across the Murwillumbah and Kingscliff Visitor Information Centres 7 day a week operation, mobile visitor servicing, pop-up activations and regional events, ensuring consistent, welcoming and professional experiences.
- You will maintain visitor experiences that meet brand, accessibility and VIC accreditation standards across physical, digital and mobile touchpoints.
- You will oversee bookings, ticketing, retail and merchandise operations, including POS systems, reconciliations, stock control, merchandising and audit readiness.
- You will manage visitor servicing projects and collateral, including maps, brochures, displays, digital kiosks and the mobile visitor van.
- You will lead and support staff and volunteers through rostering, induction, training and coaching, fostering a positive and customer-focused service culture.
- Most importantly, you will help shape how people experience, understand and connect with The Tweed through trusted, contemporary and memorable visitor services.
About You
- You are an experienced customer or visitor services leader with a strong understanding of public-facing service delivery, ideally within tourism, hospitality or destination management.
- You bring proven experience delivering exceptional customer experiences, managing diverse visitor needs and resolving complex enquiries with professionalism and care.
- You have experience working within operational or quality-assurance frameworks, including accreditation standards, procedures and service readiness requirements.
- You are confident managing retail, ticketing or booking operations, including POS systems, cash handling, stock control and reconciliations.
- You have demonstrated experience leading staff and volunteers, including rostering, onboarding, coaching and fostering a positive, safe and inclusive team culture.
- You are highly organised, systems-savvy and collaborative, with strong stakeholder engagement skills and the ability to build productive relationships with operators, partners and internal teams.
Why This Role?
This is an opportunity to shape how visitors experience one of Australia's most desirable destinations while supporting local tourism operators, communities and the visitor economy.
As part of a newly established and collaborative team, you will play a key role in delivering contemporary visitor services across multiple touchpoints, leading a dedicated team of staff and volunteers, and helping visitors connect with the very best of The Tweed.
If you enjoy people leadership, customer experience and creating memorable visitor interactions, this is a rare opportunity to make a meaningful impact in a destination renowned for its natural beauty, lifestyle and visitor appeal.
What's on offer:
- a base salary ranging from $77,555 per annum with competency-based increments up to $91,053 per annum plus 12% super
- 70-hour, 9 day fortnight. Permanent and full-time.
- This position is based in Murwillumbah, NSW and can be directed to work from any Council work site.
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (Council has too many to list - Click here for more )
- Join an employer of choice. Professionals Australia (Local Government Engineers' Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.
If you are seeking a role where you can help shape visitor experiences, support local tourism and leave a lasting impact on one of Australia's most desirable destinations, we welcome a confidential conversation.
Further information is available via the Davidson – Tweed Tourism Co.
website or Apply now.
Please note, applications close Sunday 5 July 2026.
