Improving the odds for project success with a fit for purpose prioritisation framework and tools aligned to key business drivers

Case Study

Our project performance solution

Davidson built a framework and the tools to prioritise projects and deploy the right resources on the right projects at the right time.

Challenge

Our client, an iconic Australian brand, develops processes and systems that provide currency forecasting, processing and logistics to a growing number of customers. Within the organisation there was a high demand for project activity, driven by customer requirements. It wanted to enhance ways of working throughout the company.


Projects varied considerably in size and complexity. There was no mechanism in place to assess and recommend delivery priorities, or the ability to forecast resourcing aligned to demand.


The PMO and IT delivery teams were constantly inundated with ad-hoc requests and as a result, struggled to manage workload effectively.


In addition, the approach to managing a project was determined by the skill set of the person to whom it was assigned. The resulting sub-optimal delivery of many projects led to delays, inevitable cost over-runs and low customer satisfaction.


Our client engaged Davidson Technology Consulting to design a framework and tools to prioritise projects and resource them effectively. This would enable its PMO and IT delivery teams to better manage workflows and eliminate wasteful practices.

Solutions

Framework tailored to client's needs.


Our first step was to understand and benchmark the client’s current methods for capturing new projects, prioritising them and assigning delivery resources.

This was achieved via a review of all existing documentation and a series of interviews with C-suite stakeholders to identify key business drivers. We maintained regular contact with these stakeholders throughout the process to ensure ongoing buy-in.

We built a tailored framework (incorporating governance and reporting), simple Excel tools and automated project management tools to provide real-time visualisation to the entire organisation.

This enabled our client to determine the necessary resourcing of each project within the portfolio, aligned to key business drivers and strategic direction of their business.

We provided training and support during the first few weeks of go-live.

Outcomes

Solution aligned to key business drivers.


By providing a fit for purpose project prioritisation framework, tools aligned to key business drivers, and a demand management framework and tool we significantly de-risked projects for our client.

It was now supported with a formal mechanism to assess the correct delivery approach (Agile, Waterfall or Hybrid) for each project.

Shortly after deploying our framework, the client advised the new processes had 'saved them months of work.'

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