About the Company
Davidson is partnering with a purpose-led organisation in Victoria’s utility sector to support service delivery through clear, reliable and accessible knowledge content.
About the Role
This is a full-time, initial 6-month
engagement based in Melbourne CBD.
As a Business Analyst, the focus is on turning complex business processes and system behaviours
into clear, concise, user-friendly knowledge content
that supports operational readiness.
Key responsibilities include:
- Translating process maps, system behaviour and SME input into structured, easy-to-follow content.
- Producing work instructions, quick reference guides and one-pagers (with embedded visuals like annotated screens and flows).
- Partnering with project, product, business and customer-facing teams to validate content and keep delivery aligned to readiness/release timelines.
- Maintaining a searchable knowledge repository, closing content gaps via analytics/user feedback, and applying governance/version control standards.
- Using Miro, Jira, SharePoint and Confluence to manage workflow and documentation.
About You
Technical writing experience is a must.
The successful candidate will bring:
- Extensive experience across business analysis, technical writing and process design.
- A qualification in communications, information management, technical writing (or similar).
- Experience in knowledge management and maintaining a knowledge management system.
- Confidence resolving ambiguity and translating process/system behaviours into clear step-by-step guidance.
- Experience producing structured knowledge content (work instructions, QRGs, knowledge articles, etc.).
- Experience working in Agile/digital delivery environments; proficiency with Jira, Confluence, BPM tools and Miro.
- Strong stakeholder engagement skills and exposure to customer-facing platforms/contact centre environments.
The Benefits
- Full-time, initial 6-month tenure based in Melbourne CBD.
- Hybrid working arrangements
- High-impact delivery: create knowledge assets that help teams deliver services with confidence and accuracy.
- Variety and visibility: broad stakeholder engagement across project, product and customer-facing teams.
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you have the relevant experience listed above and require further information, please contact Tara Gearon at tara.gearon@davidsonwp.com quoting reference JN -122025-42074. Want to know more about Davidson? Visit us at www.davidsonwp.com
