Davidson developed and delivered a professional development training program across a number of government agencies that resulted in HR capability uplift across government.

CHALLENGE

Our client, a state government agency, wanted to develop a stronger understanding of the key competencies for HR professionals across whole of government. This would enable them to be strategic partners across all departments within government.

Davidson was engaged to develop and implement a professional development training program focused on key competencies for public sector HR professionals.

SOLUTION

Program underpinned by learning framework

The program, which Davidson developed in collaboration with our client, allowed for as many as 20 participants per program.

We created six education modules. These were delivered over a two to three month period in a two or four day weekly format, with ‘action learning’ activities in addition to classroom training.

Program delivery included pre and post-work assessment as well as skills assessment. It was underpinned by the 70:20:10 learning framework covering experiential, social and formal learning methods.

When participants completed the program, Davidson measured behavioural changes in participants that could reasonably be concluded to be as a result of the course.

OUTCOMES

Data confirmed program was successful

Data collected during the program and through post-program surveys determined:

• 88% of participants would recommend the program to others
• 85% of participants reported improved consulting skills post-program
• 90% of participants thought the program was effective in skills development
• 91% of managers with staff participating in the program reported they had improved consulting skills.

Davidson has now delivered the program across a number of government agencies resulting in HR capability uplift across government.

Based on the success of the program, and identified skills gaps, Davidson was then engaged to develop an internal consulting program for public sector HR professionals.  With a focus on improving outcomes for internal customers, implementation of the internal consulting program is uplifting satisfaction with HR service in government agencies.