Our client reduced the risk of technology issues impacting its business by using Davidson to recruit specialist in-house technology roles.

CHALLENGE

Our client, like many companies, outsourced IT requirements to technology services providers. However, its business was experiencing ongoing outages. These were impacting business continuity and becoming cost and time concerns.

In addition, the client faced challenges associated with transitioning old technology systems and applications into the cloud. These tasks would require dedicated resources with specialist knowledge, always available to respond to issues.

Our client decided to bring thousands of technology jobs back in-house from outsourced service providers. This would reinforce its capability to manage technology change and minimise the risk of outages.

It embarked on a significant in-sourcing program. To support this initiative, the client appointed a recruitment process outsourcing (RPO) provider to manage the increased hiring demand for the project period.

Unfortunately for the client, the RPO was a generalist outsourced recruitment provider. Whereas Davidson had the technical knowledge, depth of industry networks, brand awareness in the technology space and targeted sourcing approach to recruit technology roles with infrastructure and cloud expertise.

We had supplied high quality specialist staff to the client for more than 10 years. Based on this long-standing relationship, the client engaged us to provide a project recruitment solution to quickly fill these specialist roles.

SOLUTION

Expertise in filling specialist roles

We partnered with the client's in-sourcing team to recruit harder-to-fill positions. The client’s brief helped define what comprised the ideal candidates, so we could tailor our recruitment processes to find people with the right skills.

Screening potential candidates ensured the client only interviewed those with the technology skills and experience that met its specific requirements.

We mined our up-to-date industry networks and market knowledge to source suitable infrastructure and cloud technology talent. This extended the reach to candidates who previously may not have considered the client.

OUTCOMES

Permanent hires across three cities

The Davidson team head-hunted and appointed nine permanent hires across Melbourne, Sydney and Adelaide. These roles included:

• Senior Consultant Engineer - Exchange & Collaboration (Melbourne)
• Senior Consultant, VC & AV Commercials (Melbourne)
• Wintel Analyst (Melbourne)
• O365 Engineers (Melbourne)
• Analyst, VC & AV Engineer x 4 (Sydney & Melbourne)
• Kiosk Manager (Adelaide).

Outsourcing recruitment for these specialist roles removed the burden on the in-house HR team. The resulting candidate customer journey was a positive experience for all, and protected the client’s brand.

In addition, engaging a recruitment company with the specific industry knowledge and technical expertise to source candidates reduced the time taken to fill the specialist positions. This allowed the client’s internal team to focus on filling more generalist roles.

With all the positions filled, the client could bring its technology function in-house. It could now rely on permanent specialists to minimise damaging outages and to future-proof its technology capability.

“It’s refreshing working closely with a team who understand the urgency of recruitment. Always focusing on delivery, and constantly building strong relationships both with the talent acquisition team and the hiring manager community,” our client said.

Davidson remains a key supplier to this team as it continues the journey to become a completely in-house platform.