About the Company
Davidson has proudly partnered with a reputable government agency to assist them in sourcing a Transition Manager.
About the Role
The Transition Manager will be accountable for leading the successful transition of multiple enterprise technology solutions into the new operating environment. This includes:
1. ServiceNow ITSM (IT Service Management)
2. ServiceNow FSM (Field Service Management)
3. ServiceNow Swap & Go
4. SAP S/4HANA (Logistics and Asset Management)
Key responsibilities:
Strategic Transition Leadership
- Develop and manage a unified transition strategy and readiness roadmap
- Coordinate go-live planning and post-go-live transition activities
- Identify and mitigate risks to service continuity during the transition
ServiceNow Transition Management
- Oversee the transition of ServiceNow ITSM, FSM and Swap & Go solutions into the organisation’s operational environment
- Ensure ServiceNow support models, SLAs, escalation paths, and platform governance are in place
SAP S/4HANA Transition Management
- Manage the transition of SAP-enabled logistics and asset management processes into BAU
- Ensure SAP system readiness, data integrity, and integration with ServiceNow workflows
Cutover and Hypercare Planning
- Lead the design and execution of cutover and hypercare support models
- Establish support coverage, issue resolution pathways and ownership for early life support
Knowledge Transfer and Operational Readiness
- Deliver structured knowledge transfer plans to operations, support, and IT teams
- Validate training outcomes and handover readiness for all impacted teams
Stakeholder Engagement & Reporting
- Provide regular progress updates to the Program Steering Committee and PMO
- Engage cross-functional teams, vendors, and operational leaders throughout the transition
About You
- Demonstrated experience in transitioning enterprise platforms to BAU, including ServiceNow and SAP S/4HANA
- Experience managing operational handovers, support models, and organisational readiness
- Strong project management and stakeholder engagement skills
- Proven ability to work across IT, logistics, support and field-based operations
- Strong understanding of ITIL service management frameworks
The Benefits
- Competitive day rates
- 6-month initial contract with view to extend
- Hybrid working arrangements
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maaz Mian on Maaz.Mian@Davidsonwp.com, quoting reference JN -062025-40643. Want to know more about Davidson? Visit us at www.davidsonwp.com
