About the Company
Davidson have partnered with a global partner for business and technology transformation, helping clients accelerate digital and sustainability outcomes with real, measurable impact. With a 55+ year heritage, the Group blends strategy, design, and engineering with market-leading strengths in AI, cloud, and data.
About the Role
We’re hiring a ServiceNow Technology & Tools Lead to shape their platform strategy, governance, and analytics - driving operational excellence and continuous improvement. You’ll set the standards, guide delivery, and turn data into decisive action.
- Own the design, build, and rollout of ServiceNow solutions and operating processes
- Lead upgrades, automation, integrations, and advanced analytics to enable data-driven decisions
- Establish and maintain SOPs, process documentation, and practice guidelines
- Create insightful dashboards and performance reporting for IT and business leaders
- Partner with cross-functional stakeholders to align platform roadmaps with business goals
- Coach and uplift teams to embed best practice and a culture of ongoing innovation
Skills & Expertise Requirements
You’re an accomplished ServiceNow SME or Practice Lead with deep platform knowledge and a passion for governance, reporting, and measurable outcomes.
- 6+ years’ hands-on ServiceNow leadership across design, delivery, and operations
- Proven success in deployments, upgrades, automation, and integration initiatives
- Strong reporting/analytics capability (e.g., Performance Analytics, Power BI or similar)
- Track record creating and enforcing SOPs, standards, and scalable ways of working
- Excellent stakeholder management and clear, influential communication
- Ability to translate platform capabilities and data into actionable business insights
Benefits
Join a people-first, growth-minded team with the scale and backing of a global leader—plus the autonomy to make a visible impact.
- Competitive package with performance-linked incentives
- Flexible, hybrid working with supportive, inclusive culture
- Certification support, learning pathways, and dedicated upskilling time
- Global career mobility and opportunities across industries and service lines
- Wellbeing programs, paid volunteering, and community initiatives
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Cherry Harris - cherry.harris@davidsonwp.com, quoting reference JN -092025-41285. Want to know more about Davidson? Visit us at www.davidsonwp.com
