- Brisbane, south-east suburbs
- Hybrid working 3 days onsite required
- 3 - 6 month contract | Immediate start
Davidson Technology Consulting is seeking an experienced Service Transition & Cutover Specialist
to join our team on a major banking transformation program.
You will work across technology, operations, service management and program delivery teams and will coordinate the readiness of ITSM, service desk and operational support capabilities before, during and after go-live.
This is a hands-on coordination role suited to an ITSM or service transition professional who understands what must be in place to safely transition new or changed technology services into business-as-usual support.
The opportunity
You will support the development and execution of the ITSM and service support components of the integrated cutover plan. Your focus will be ensuring that support teams, processes, documentation, systems, escalation pathways and hypercare arrangements are operationally ready for implementation.
The role is based in Brisbane's south-east suburbs and requires approximately two to three days onsite each week. Additional onsite, after-hours or weekend attendance may be required during rehearsals, cutover events and post-implementation hypercare.
Key responsibilities
- Support the development and maintenance of the ITSM and service support cutover plan.
- Coordinate service desk, application support, infrastructure support and operational readiness activities.
- Identify the support resources, processes, dependencies and escalation pathways required for go-live.
- Ensure incident, problem, request, change and escalation processes are documented and operationally ready.
- Validate service desk procedures, knowledge articles, support scripts, runbooks and escalation matrices.
- Coordinate the handover of new or changed services into business-as-usual support teams.
- Confirm support teams have the required access, training, documentation and system knowledge.
- Participate in cutover rehearsals, simulations, readiness reviews and go/no-go assessments.
- Track risks, issues, dependencies, actions and readiness criteria through to closure.
- Support command centre, war room and hypercare arrangements, including incident triage and escalation.
- Provide clear status reporting and escalate material operational readiness gaps.
- Contribute to post-cutover reviews and continuous improvement activities.
About you
- Approximately 5 – 8 years of experience across IT service management, service operations, service desk or technology support.
- Demonstrated experience supporting technology cutover, implementation, transition or go-live activities.
- Banking or financial services experience, ideally within a complex or regulated environment.
- Strong knowledge of ITSM processes, including incident, problem, change, request and service transition management.
- Experience coordinating service desk and operational support readiness.
- The ability to develop and validate support models, procedures, runbooks and escalation pathways.
- Strong risk, issue, dependency and action management capability.
- Strong written communication, documentation and stakeholder engagement skills.
- The ability to operate effectively under pressure and within fixed implementation windows.
Highly regarded
- ITIL Foundation certification or equivalent practical experience.
- Experience using ServiceNow or a comparable IT service management platform.
- Experience supporting core banking, payments, digital banking or financial services transformations.
- Experience establishing command centre, war room or hypercare operations.
- Familiarity with integrated cutover schedules and implementation governance.
About Davidson Technology Consulting
Davidson Technology Consulting partners with organisations to deliver complex technology and business transformation outcomes. We provide experienced consultants and delivery professionals who help clients execute critical programs, implementations and operational change.
How to apply
Please apply with current resume in Microsoft Word format only (.doc or .docx) via the link.
If you would like to have a confidential discussion, please contact Amanda Aing at amanda.aing@davidsonwp.com, quoting reference JN -072026-43832. Want to know more about Davidson? Visit us at www.davidsonwp.com
Want to know more about Davidson? Visit www.davidsonwp.com.
