Davidson is the proud recruitment partner of SEC Victoria as they accelerate Victoria’s renewable energy transition.
Do work that makes a difference
The SEC is building an enterprising and dynamic team to accelerate Victoria’s transition to renewables and help achieve Victoria’s renewable energy target of 95% by 2035. We are working together for renewable, affordable, reliable energy for all Victorians.
We have an exciting and ambitious road ahead with a focus on:
- Investing in renewable energy and storage projects that accelerate the transition and deliver commercial returns.
- Supporting households to go all electric to reduce their emissions and energy bills.
- Building the renewable energy workforce our energy transition requires.
The SEC is partnering with industry to transform the energy sector, opening the state up for further innovation and investments in renewables. This includes an initial $1 billion towards delivering 4.5 gigawatts of power through renewable energy and storage projects – the equivalent replacement capacity of coal-fired power station Loy Yang A, which is set to close in 2035.
Your role
Bring your proven team leadership experience to a role where you can make a real impact on the day-to-day performance of technology services across SEC. As the Service Desk & Incident Team Leader, you will lead a small, high-performing team of Support Analysts, providing direction, coaching and support while driving a responsive and customer-focused service culture. This is an excellent opportunity for an experienced leader or manager who enjoys developing people, improving service delivery and creating a high-performing team environment.
In this hands-on leadership role, you will take ownership of incidents from start to resolution, coordinating effective responses across internal engineering teams, managed service providers and external SaaS vendors. You will play a critical role in ensuring issues are resolved quickly, communicated clearly and managed with minimal business disruption. With involvement in the on-call rotation and leadership of major incidents during your coverage, this is a fantastic opportunity for a confident people leader who thrives in fast-paced environments and can lead calmly under pressure.
This role can be based in either our Melbourne CBD office or our regional office located in Morwell.
What you will do
Core accountabilities include:
- Service Desk Operations – Manage the day-to-day delivery of service desk services supporting SEC staff across our Melbourne and Morwell office locations, ensuring services are delivered in line with agreed service level agreements.
- Incident and Request Management – Oversee the intake, triage, prioritisation and resolution of service requests and incidents across SaaS platforms, cloud infrastructure, endpoints, identity, and system integrations, ensuring timely outcomes and clear accountability.
- Support Governance and SLAs- Ensure consistent application of support processes, SLAs, and escalation pathways, monitoring performance and addressing issues to maintain service reliability and transparency.
- People Leadership and Capability – Lead, coach and develop a small team of Support Analysts, providing regular guidance, performance feedback and capability uplift to improve technical skills, service quality and customer outcomes.
- Incident Management- Act as Incident Manager for all technology incidents, including internal platform and infrastructure incidents (Azure, AWS), SaaS vendor outages and degradations, data pipeline and integration failures and security or access related incidents.
- Incident Coordination and Communication- Own the end-to-end incident lifecycle including co-ordination of response across internal teams and vendors, stakeholder communication, incident bridge calls and restoration and confirmation of closure.
- Service and Incident Improvement – monitor service desk trends and incident insights, contributing to continuous improvement activities that strengthen system stability, incident response effectiveness and overall service performance.
Who you are:
Experiences and Skills:
Must Have:
- Solid, demonstrated experience in IT Operations, Service Desk, or Technical Support roles
- Working knowledge of Jira Service Management
- Proven experience leading incident management in a cloud and SaaS environment
- Ability to participate in an on-call rotation 1 week per fortnight
- Strong understanding of incident, problem, and service request management
- Experience supporting Cloud and SaaS environments including Azure and/or AWS and SaaS support models and vendor escalation
- Experience managing or mentoring support staff
- Excellent stakeholder communication skills, especially during incidents
- Comfortable operating in a fast‑moving, scaling organisation
Highly Desirable:
- Bachelor's degree in computer science, information technology, or related field.
- Knowledge of Australian Energy Market rules and procedures.
- ITIL Foundation or equivalent practical experience
An empowered workforce
A career with SEC means you’ll be joining a new and vibrant ‘for purpose’ government-owned renewable energy company that:
- Empowers you to influence how we accelerate Victoria’s renewable energy transition and decarbonise our economy.
- Inspires you through meaningful, challenging work in an environment that encourages leadership and an entrepreneurial spirit.
- Supports your growth through career advancement and professional development opportunities.
- Provides hybrid work arrangements, with around 3 days working in Melbourne or Morwell, with flexible work options to meet individual circumstances, providing greater choice and autonomy.
How to Apply
We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are also deeply committed to building an inclusive workplace that embraces diversity and people with disability, people from the LGBTIQ community, and people from culturally diverse backgrounds. SEC strives to create a respectful and collaborative workplace culture that allows all employees to thrive.
For further information and to explore this opportunity further please contact SECRecruitment@davidsonwp.com
Please click the ‘ Apply Now’ button. As part of the application process, you will need to provide a copy of your resume and/ or a cover letter (optional) addressing how your skills, knowledge and experience will be relevant to this role. Note: Applicants must be an Australian citizen, permanent resident or hold a valid work permit to be eligible to apply.
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Rodney Roberts on 03 9929 9500, quoting reference JN -042026-43185. Want to know more about Davidson? Visit us at www.davidsonwp.com
