About the Company
Our client is a leading organisation within Victoria's energy and infrastructure sector, playing a key role in delivering critical projects that support the state's transition to a sustainable energy future. With a strong focus on innovation, operational excellence and stakeholder collaboration, they are investing in technology capabilities that enable business success and long-term growth.
About the Role
We are seeking an experienced Service Delivery Manager to lead the day-to-day operation of IT service management functions and oversee key technology vendors. This is a hands-on role suited to someone who enjoys being close to the detail, driving service outcomes and continuously improving operational processes.
You will be responsible for managing and uplifting ITSM practices across Incident, Problem, Change, Request and Configuration Management while ensuring reliable, high-quality technology services are delivered to the business.
Key responsibilities include:
- Leading the day-to-day operation of IT service management processes
- Managing technology vendors and service providers to achieve strong service outcomes
- Driving service improvement initiatives, automation opportunities and process maturity
- Coordinating major incidents, service reviews and governance activities including CABs
- Developing service reporting, documentation and operational standards
- Building strong relationships with stakeholders across the business
About You
You are a hands-on Service Delivery or IT Service Management professional who enjoys solving operational challenges and improving service performance. You are comfortable working across both strategic and operational activities and are happy rolling up your sleeves when required.
- Demonstrated experience leading ITSM and technology operations functions
- Strong vendor and stakeholder management skills
- Experience managing Incident, Problem, Change and Request Management processes
- A track record of delivering service improvements and operational efficiencies
- Experience with ITSM platforms such as ServiceNow, Jira Service Management or similar
- ITIL certification or strong knowledge of ITIL best practice
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Dylan Tasker on dylan.tasker@davidsonwp.com , quoting reference JN -062026-43568. Want to know more about Davidson? Visit us at www.davidsonwp.com
