About the company
Davidson is partnering with a leading consulting business to deliver support to the Salesforce platform at a leading manufacturing company. You’ll join a high-performing team that blends engineering rigor with customer-focus, scaling solutions across global stakeholder groups. This role is key to ensuring a smooth transition from project go-live into RUN, safeguarding platform stability while enabling continuous improvement.
About the role
- Own transition and production support for Salesforce Service/Experience Cloud post go-live, operating across L2/L3.
- Triage and resolve incidents, fulfill service requests, and manage small to medium enhancements through change processes.
- Design, develop, and configure Salesforce components using Apex, Lightning Web Components (LWC), and Flows.
- Collaborate closely with global business and technology stakeholders throughout the RUN phase to prioritise fixes and improvements.
- Maintain platform stability, performance, security, and compliance with enterprise standards across releases.
About you
- Hands-on Salesforce engineer with strong Apex, LWC, and Flow development skills and a passion for clean, maintainable solutions.
- Proven experience in application support (L2/L3), with solid incident, problem, and change management practices.
- Comfortable working with global stakeholders—clear communicator who can translate technical issues into business language.
- Familiar with structured release & deployment management (e.g., CI/CD, sandboxes, change sets/devops tooling).
- Quality-focused, proactive, and calm under pressure—able to balance rapid incident response with long-term platform health.
Core skills
- Primary: Apex, Lightning Web Components (LWC), Salesforce Flows; Application Support (L2/L3); Incident & Change Management.
- Secondary: Salesforce Sales Cloud (CRM); Salesforce integrations (APIs, middleware); Release & Deployment Management; Stakeholder communication with global teams.
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Bidisha Swayamprava on , quoting reference JN -112025-41884. Want to know more about Davidson? Visit us at www.davidsonwp.com
