About the Company
Davidson is partnering with a leading national not-for-profit supporting families across Australia. This is a role where your work genuinely makes a difference every day.
About the Role
Looking to take the next step in your customer service career while working fully from home? This is a fantastic opportunity to join a supportive, fast-paced team in a role with real purpose and long-term potential.
Starting as a casual contract through to October, there is a strong chance of extension through to March next year.
This role is a mix of customer service, complaint handling and soft sales. You’ll be the first point of contact for families, helping resolve issues, guide conversations and deliver positive outcomes.
Key responsibilities include:
- Managing high-volume inbound calls, emails and web chats
- Handling complaints and difficult conversations with empathy and professionalism
- Guiding families towards suitable solutions and alternative options
- Booking tours and supporting enrolment enquiries
- Working across multiple systems in a fast-paced remote environment
Hours are Monday to Friday between 7:00am and 5:30pm on a rotating roster. No weekends.
About You
You’re confident speaking with people, stay calm under pressure and know how to turn a difficult conversation into a positive outcome. You are also comfortable working autonomously in a remote environment and can stay motivated while managing competing priorities from home.
You will bring: - Experience in customer service, contact centre or sales roles
- Previous experience working in a hybrid or fully remote role
- Strong complaint handling and communication skills
- A solutions-focused mindset and ability to multitask
- Strong computer skills and confidence navigating multiple systems
- A full work from home setup including reliable internet and quiet workspace
- A Blue Card, or willingness to obtain one
The Benefits
- Fully remote opportunity
- Strong chance of extension through to March next year
- Great career step into a professional customer service environment
- $33.50 per hour + super
- Supportive team culture and ongoing training
- Meaningful work with real impact
If you enjoy helping people, handling challenges and working in a fast-paced environment, this is a fantastic opportunity to grow your customer service career from home.
Please apply with current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com
