About the Company
Davidson is proud to be partnering with a well-regarded public sector organisation embarking on a high-impact transformation program. Backed by executive leadership, this project is entering a crucial delivery phase aimed at stabilising and rethinking how the organisation services customers.
This is a strategic uplift project – not just tech implementation – with a clear goal: build a cohesive, customer-centred, end-to-end solution that replaces fragmented legacy systems and brings clarity and performance across the entire billing lifecycle.
About the Role
This is a foundational leadership role within an integrated, multi-threaded program structure. As Program Manager you will lead a billings system transformation
Key responsibilities will include:
- Leading the program across business, operations, and customer service outcomes , not just tech delivery.
- Defining and owning the end-to-end vision for billing and customer care, and shaping what “good” looks like.
- Driving the stabilisation and remediation of critical systems and processes.
- Coordinating across multiple workstreams - including data and reporting, business capability uplift, and service optimisation.
- Delivering a compelling business case and executing against its roadmap.
- Navigating legacy system complexity and marshalling the right technical and functional resources to succeed.
- Translating program review outcomes into real delivery milestones.
About You
You’re a proven Program Manager with deep experience driving customer-facing service transformation. You thrive in ambiguity, lead with clarity, and enjoy pulling order from complexity.
You will bring:
- A strategic mindset paired with sharp execution capability, you see the whole picture, and know how to deliver it.
- *Must have experience in transforming billing systems or operations
- A strong grasp of both business process and technology delivery, you understand how tech enables service, but you’re not confined to technical workstreams.
- A confident and engaging leadership style with experience leading diverse stakeholders, managing reviews, and converting recommendations into real outcomes.
- A genuine passion for fixing foundations, building capability, and improving the customer journey
The Benefits
- Join a values-driven public organisation during a transformational phase.
- Own and shape the future of customer and billing experience.
- Initial 12 month fixed-term contract salary $230-250K inclusive of superannuation
- Hybrid working arrangements with 3 days on site
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you have the relevant experience listed above and require more information please contact Tara Gearon at tara.gearon@davidsonwp.com quoting reference JN -062025-40677. Want to know more about Davidson? Visit us at www.davidsonwp.com
