About the Company
Davidson is proud to be partnering with a leading banking institution to deliver a major transformation initiative focused on enterprise service management. This high-visibility ServiceNow program aims to uplift service maturity, automate key ITSM processes, and improve operational efficiency across the bank.
About the Role
We are seeking a highly capable Program Manager to lead and govern the successful delivery of a complex ServiceNow-based service management transformation. This role will operate at the intersection of technology, operations, and business governance.
Key responsibilities include:
- Engage and manage senior stakeholders; lead weekly sponsor updates and monthly steering committee meetings.
- Coordinate and deliver fortnightly reporting and align program status updates with enterprise PMO and Confluence reporting standards.
- Maintain accurate Jira tracking for risks, issues, dependencies, and change requests at program level.
- Own monthly financial forecasting using PMO Excel templates; liaise with finance and sponsor delegates for reviews.
- Prepare and update business case documentation and investment models; work with finance on ongoing revisions.
- Manage initiative-level Jira Features and Capabilities; work with ServiceNow delivery teams managing Epics and Stories.
- Drive the creation and maintenance of a high-level delivery schedule and communicate progress to all levels of stakeholders.
- Oversee alignment to ITIL practices across Incident, Problem, Change, and Request Fulfilment.
- Support the establishment or uplift of CMDB, service catalogue, and configuration management practices.
- Ensure delivery milestones include service readiness, support model definition, and handover to operations.
- Collaborate with service owners to capture current and future state service maps and operational models.
- Champion user-centric design and adoption strategies to embed ServiceNow features within business processes.
About You
To succeed in this role, you will bring:
- Proven experience as a Program Manager in enterprise service management or ServiceNow-related programs.
- In-depth knowledge of IT service management practices (preferably aligned to ITIL v4).
- Demonstrated success managing complex delivery streams across multiple teams and technical domains.
- Experience leading operational readiness and transitioning new capabilities into support.
- Proficiency with Jira, Confluence, and program-level status tracking.
- Excellent financial management, with hands-on experience in forecasting, business case updates, and investment modelling.
- Strong communication and stakeholder engagement skills across executive, delivery, and operational layers.
- Prior experience within banking
The Benefits
- Hybrid working arrangements
- Initial 6 month contract with view to extend
- Competitive daily rate aligned with market expectations
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you have the relevant experience
listed above and require further information, please contact Tara Gearon on tara.gearon@davidsonwp.com quoting reference JN -052025-40235. Want to know more about Davidson? Visit us at www.davidsonwp.com
