About Davidson Technology Consulting (DTC)
Davidson Technology Consulting (DTC) is a boutique technology consulting firm within the Davidson Group, recognized for its excellence in executive search, recruitment, business advisory, and transformative technology solutions. We deliver impactful outcomes for diverse clients, ranging from ambitious startups to established enterprises. At DTC, we foster a collaborative, agile environment dedicated to innovation, talent development, and operational excellence.
The Opportunity
We are seeking a motivated Operations Lead who is passionate about elevating service quality, process discipline, and innovation in an increasingly AI-driven environment. Reporting to the General Manager, you will own the day-to-day operational backbone of our consulting practice—from contract administration and financial governance to service desk coordination—while spearheading continuous improvement initiatives that unlock scale and efficiency.
Key Responsibilities:
Business Operations Leadership
- Oversee the end-to-end operations lifecycle, including client and consultant onboarding/off-boarding, contract and compliance management, resource scheduling, billing, payroll interfaces, and project financial reporting.
- Monitor daily request queues, triage requests, reassign tasks, and personally step in during peak periods or absences to maintain service continuity.
Administrative Governance & Support
- Champion best-practice administrative standards across document control, records management, data quality, and policy compliance.
- Coordinate cross-functional administrative support (HR, Finance, IT) ensuring information flows and hand-offs are frictionless.
Process Improvement & Automation
- Identify, prioritise, and deliver continuous-improvement and automation opportunities, leveraging low-code platforms, AI assistants, and RPA to reduce manual effort and cycle times.
- Maintain an innovation backlog, develop business cases, and track realisation of cost, quality, and speed benefits.
Client and Consultant Experience
- Serve as the operational point of escalation for consultants, clients, and internal stakeholders, resolving issues promptly and diplomatically.
- Analyse feedback and operational data to design interventions that lift Net Promoter Scores and employee engagement.
Team Development & Mentorship
- Lead and mentor a team of operations and administrative specialists; set clear goals, provide coaching, and foster a culture of continuous learning.
- Implement knowledge-sharing forums and SOP documentation to ensure resilience and consistency.
Cross-functional Collaboration
- Partner with Sales, Delivery, Finance, and Technology teams to ensure seamless end-to-end engagement and commercial governance.
- Influence stakeholders to embed operational discipline and optimise the consultant lifecycle.
Key Performance Indicators (KPIs):
- Timely and high-quality resolution of operational and service requests.
- Reduction in operational costs through automation and improved efficiency.
- Positive outcomes from internal and external stakeholder experience surveys.
- Successful implementation of automation initiatives and continuous improvement projects.
Who We're Looking For:
- 5+ years in business or practice operations within a technology consulting, professional services, or management consulting environment.
- Deep knowledge of consulting business operations, including project and practice financials, contract administration, invoicing, payroll, and compliance frameworks.
- Demonstrated ability to build and optimise administrative processes, document control, and data governance.
- Proven track record leading continuous-improvement initiatives, automation, or AI resulting in measurable efficiency gains.
- Strong interpersonal and stakeholder engagement skills.
- Experience managing and developing high-performing teams in fast-paced, matrixed environments.
- Comfortable with ERP/PSA tools (e.g., Salesforce, NetSuite, Kimble, SAP), service desk platforms, advanced Excel/Google Sheets, and emerging AI productivity tools.
- Bachelor’s degree in Business, Technology, or related discipline (or equivalent experience). Lean Six Sigma or similar certification desirable.
Davidson Technology Consulting values diversity and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander communities, LGBTIQ+ individuals, and culturally diverse candidates.
Join us in redefining operational excellence at DTC—apply today!
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Amanda Aing via amanda.aing@davidsonwp.com, quoting reference JN -062025-40681.
Want to know more about Davidson? Visit us at www.davidsonwp.com
