Service Delivery Coordinator
Bowen Hills, Brisbane | Full-time (37.5 hrs) | Not-for-Profit | Hybrid
Looking for a role where you can combine IT service delivery, stakeholder engagement, and meaningful impact?
We’re partnering with a well-established not-for-profit organisation delivering critical services across Australia’s health and community sectors. They’re investing in their digital platforms and are looking for a Service Delivery Coordinator to support system performance, vendor delivery, and continuous improvement initiatives.
About the role
This is a hands-on coordination role sitting between technology teams, business stakeholders, and external vendors. You’ll play a key role in ensuring digital systems run smoothly, issues are resolved efficiently, and enhancements are delivered in line with business needs.
You will be responsible for:
- Coordinating day-to-day support of digital platforms and systems
- Managing helpdesk tickets end-to-end, including triage, prioritisation, and escalation
- Monitoring system performance, identifying trends, and proactively addressing issues
- Acting as the central point of contact between internal users and external technology vendors
- Supporting system enhancements, upgrades, and digital transformation initiatives
- Assisting with root cause analysis of recurring issues and driving resolution
- Maintaining system documentation, processes, and knowledge articles
- Supporting reporting and insights across service delivery metrics and SLAs
About you
You are someone who enjoys working across both technical and business teams, with a strong focus on delivery and outcomes.
You will bring:
- Experience in IT support, service delivery, or digital operations environments
- Hands-on experience with ticketing and service management tools (e.g. Jira Service Management, Zendesk, Freshservice)
- Understanding of IT service management principles (ITIL or similar)
- Exposure to system integrations, workflows, and data flows across business applications
- Ability to interpret system issues, logs, and user-reported incidents, and escalate effectively
- Familiarity with reporting tools or dashboards (e.g. Power BI) is beneficial
- Strong coordination and stakeholder management skills
- Ability to translate technical issues into clear, business-friendly language
Salary and benefits
- $90,000 base salary + 12% super + 17.5% annual leave loading
- Not-for-profit salary packaging up to $7,950
- Allows you to pay everyday expenses (e.g. rent, mortgage, bills) using pre-tax income
- Increases your take-home pay and brings total package value to approx. $110K+
- Equivalent to earning ~ $99K base in a non-salary packaging environment
- 3 additional days of bonus leave plus birthday leave
- Hybrid working (up to 2 days per week from home)
- Supportive and collaborative team environment
Why this role?
This is an opportunity to contribute to the improvement of digital systems that support meaningful outcomes, while building your experience across service delivery, vendor management, and digital transformation.
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Alex Coroneo on alex.coroneo@davidsonwp.com, quoting reference JN -042026-43011. Want to know more about Davidson? Visit us at www.davidsonwp.com
