About the Company
Davidson is partnering with a leading Australian bank to appoint a Head of GenAI. This is a pivotal leadership role responsible for driving the organisation’s strategy and execution of Generative AI and Conversational AI across the enterprise. With customer engagement at the forefront, the bank is investing in cutting-edge AI capabilities to reimagine customer interactions, improve operational efficiency, and shape the future of financial services.
About the Role
As the Head of GenAI, you will spearhead the adoption and scaling of GenAI technologies across customer service, operations, and enterprise functions. This role is accountable for identifying, evaluating, and delivering high-value AI use cases – particularly within customer contact centres and virtual assistant solutions
– that drive tangible business outcomes.
Key accountabilities include:
- Developing and executing the GenAI roadmap to deliver measurable ROI across business units.
- Designing secure, scalable AI infrastructure in partnership with the bank’s Data and Technology teams.
- Leading cross-functional AI squads, balancing innovation with practical delivery.
- Embedding MLOps frameworks and ensuring regulatory and ethical compliance in AI adoption.
- Driving stakeholder engagement, building strong partnerships across customer service, operations, and technology.
- Measuring, optimising, and evolving the performance of AI-powered virtual assistants and customer experience solutions.
About You
The ideal candidate brings a blend of strategic vision, technical depth, and commercial focus. You will have:
- A proven background designing and delivering virtual assistant and contact centre solutions, within financial services.
- Strong expertise in Conversational AI, with a track record of using analytics and experience design to improve CX and operational performance.
- Experience in a senior leadership role (Portfolio / Head of / Executive level), with the capability to set strategy and influence across the enterprise.
- Demonstrated ability to integrate AI with CRM and contact centre platforms to enable seamless customer journeys.
- Experience leading large, cross-functional teams and influencing senior stakeholders to deliver customer-centric solutions.
- A portfolio of delivered AI or data-driven transformation projects in the financial services industry.
- Tertiary qualifications in Computer Science, Data Science, AI or related fields (postgraduate preferred).
The Benefits
- Opportunity to lead one of Australia’s most significant enterprise AI strategies.
- Drive industry-leading adoption of AI at scale within a top-tier financial institution.
- Partner with senior executives to influence the future of banking and customer engagement.
- Competitive remuneration package with long-term growth opportunities.
This is a rare opportunity to lead the enterprise-wide adoption of Generative AI and shape the future of customer experience in Australian banking.
If you are ready to take on this career-defining leadership role, we’d love to hear from you.
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have the relevant experience listed above and require further information, please contact Tara Gearon at tara.gearon@davidsonwp.com, quoting reference JN -102025-41483. Want to know more about Davidson? Visit us at www.davidsonwp.com
