About the Company
Our client is a boutique energy provider with nearly 20 years of industry experience and a loyal customer base. Known for their smart-casual, social and energetic workplace, this is a team that genuinely enjoys what they do — and who they work with.
Hours:
8:00am – 4:30pm, Monday to Friday
Bonus:
12:00pm finish every second Friday!
This is an in-office position.
About the Role
Due to company growth, they have two positions available.
Position 1- You’ll be responsible for ensuring timely and accurate recovery of outstanding accounts while maintaining strong relationships with customers. This is a role where you’ll need to balance professionalism with empathy, working collaboratively with both clients and internal teams. Your day-to-day will include:
- Contacting customers regarding overdue accounts
- Negotiating payment plans and monitoring adherence
- Investigating and resolving billing or payment discrepancies
- Liaising with internal staff to ensure accounts are accurate and up to date
- Processing hardship claims
- Preparing reports on collections activity and outstanding debt
- Assisting customers to access grants and other available funding
Position 2- will require an analytical, structured and detail-orientated approach, with a good understanding of MS Excel. Your day-to-day will include:
- Review bill generation reports
- Investigate data anomalies
- Liaise with internal staff to investigate billing discrepancies
- Estimation of bills where required (full training provided)
- Billing adjustments and generate credits
About You
You’ll need strong communication skills (both written and verbal), a professional but approachable manner, and, for the collections-based role, the confidence to have sometimes tricky conversations with customers. A background in collections, credit control, or accounts receivable will set you up for success.
You’ll also bring:
- Solid numeracy and attention to detail
- A proactive, problem-solving mindset
- Intermediate MS Excel skills (V-Lookups)
- Reliability, punctuality, and a team-oriented attitude
This is a smart-casual environment — no suit and tie required, just professionalism, initiative, and a commitment to getting the job done.
The Benefits
- Supportive, friendly team with an excellent manager
- Full training provided
- Subsidised lunch supplied daily
- Regular team celebrations and engagement activities
- Monthly competitions with generous gift card prizes
- Convenient location with parking
- Finish at 12:00pm every second Friday
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Britt Molony on +61 0417737307, quoting reference JN -052026-43216. Want to know more about Davidson? Visit us at www.davidsonwp.com
