The Opportunity
An opportunity is available for an experienced Desktop Support Officer to join a collaborative IT Service Management team supporting a large and diverse enterprise environment. This 3-month contract (3 August – 30 October 2026) offers hands-on technical work across desktop, laptop and mobile device support, with exposure to modern endpoint management technologies. You'll play a key role in delivering exceptional customer service while resolving complex technical issues and contributing to ongoing service improvements. A valid driver's licence is essential as the role requires travel between sites.
The Role
You'll be responsible for providing high-quality technical support while ensuring end users receive timely and effective service.
- Provide Level 1-3 technical support for desktops, laptops, monitors, tablets and mobile devices.
- Diagnose and resolve hardware, software, operating system and peripheral issues.
- Provision, configure, deploy and replace devices using enterprise management tools.
- Support Microsoft Windows, iOS, Android and endpoint security technologies.
- Perform root cause analysis, maintain technical documentation and contribute to continuous service improvement.
- Participate in the service desk roster, with occasional 7:30am starts or 4:30pm finishes.
About You
We're looking for someone who enjoys solving technical problems and delivering excellent customer service in a fast-paced environment.
- Experience providing Level 2/3 desktop or service desk support within a medium or large organisation.
- Strong knowledge of Microsoft Windows desktop environments and endpoint technologies.
- Experience supporting mobile devices (iOS & Android) and Microsoft Office applications.
- Excellent troubleshooting, communication and customer service skills.
- Ability to prioritise workloads while working both independently and within a team.
- Current C Class Driver's Licence (mandatory).
Benefits
- Competitive hourly contract with an immediate start.
- Opportunity to work within a modern enterprise ICT environment.
- Gain experience across a broad range of endpoint technologies and support services.
How to apply*
If you're an experienced IT Support professional looking for your next contract opportunity, we'd love to hear from you. Submit your current resume outlining your relevant desktop support and service desk experience. Shortlisted candidates will be contacted for interview.
