About the Company
Davidson has partnered with a global energy leader, focused on renewable energy.
About the Role
As the Desktop Support Analyst, you will be responsible for providing outstanding Level 1 and Level 2 support across hardware, software, and network environments.
Key responsibilities:
- Act as the first point of contact for service desk tickets, triaging issues and managing escalations.
- Provide hands-on support for desktops, laptops, mobile devices, and other ICT equipment.
- Maintain and troubleshoot Microsoft environments including Azure, Office 365, Active Directory, SCCM, SharePoint/OneDrive, Teams, InTune, and WSUS.
- Assist with onboarding new starters and create user guides and documentation.
- Collaborate with global IT teams and third-party providers to resolve complex issues.
- Support office coordination tasks including inventory management and facilities assistance.
About You
- Minimum 3 years of prior experience in a similar role
- Tertiary qualification in IT or related field (highly desirable).
- Relevant Microsoft certifications.
- Strong communication skills and customer-focused approach.
- Experience in ITIL environments and Microsoft Windows support.
- Knowledge of Office 365 administration, Active Directory, DNS/DHCP, SCCM, and networking.
- Exposure to VMware, CrowdStrike, and service desk tools like Manage Engine.
- Familiarity with EUC fleet management and cyber security practices.
The Benefits
- Full-time role based in Melbourne CBD
- healthy salary package
- Opportunity to work with modern technologies and global IT teams.
- Collaborative environment with a focus on continuous improvement.
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maaz Mian on Maaz.Mian@Davidsonwp.com, quoting reference JN -122025-42092. Want to know more about Davidson? Visit us at www.davidsonwp.com
