About the Company
Davidson is partnering with a leading national not-for-profit supporting families across Australia. This is a role where your work genuinely makes a difference every day.
About the Role
Looking to take the next step in your customer service career? This is a great opportunity to move into a fast-paced, purpose-driven role with strong training, supportive leadership and long-term potential.
Starting as a casual contract through to October, there is a strong chance of extension through to March next year.
This role is a mix of customer service, complaint handling and soft sales. You’ll be the first point of contact for families, helping resolve issues, guide conversations and deliver positive outcomes.
Key responsibilities include:
- Managing high-volume inbound calls, emails and web chats
- Handling complaints and difficult conversations with empathy and professionalism
- Guiding families towards suitable solutions and alternative options
- Booking tours and supporting enrolment enquiries
- Working across multiple systems in a fast-paced environment
Hours are Monday to Friday between 7:00am and 5:30pm on a rotating roster. No weekends.
About You
You’re confident speaking with people, stay calm under pressure and know how to turn a difficult conversation into a positive outcome.
You will bring: - Customer service, contact centre or sales experience
- Strong complaint handling and communication skills
- A solutions-focused mindset and ability to multitask
- A Blue Card, or willingness to obtain one
- Own transport, as the site is not public transport friendly
The Benefits
- Strong chance of extension through to March next year
- Great career step into a professional customer service environment
- $33.50 per hour + super
- Free onsite parking and supportive team culture
- Meaningful work with real impact
If you enjoy helping people, handling challenges and working in a fast-paced environment, this is a fantastic opportunity to grow your career.
Please apply with current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com
