About the Company
Davidson is proud to partner with a leading national not-for-profit organisation dedicated to supporting families across Australia. As a values-driven social enterprise, every conversation has purpose. The work you do directly contributes to ensuring children and families receive the support, education and care they need to thrive.
About the Role
This is a short-term contract commencing in March, running for an initial three months. It is ideal for a reliable, personable customer service professional who takes pride in delivering exceptional service and achieving positive outcomes.
You will be the first point of contact for families beginning their early learning journey. This is more than answering calls. It requires confidence, warmth, and the ability to guide conversations toward solutions.
Key responsibilities include:
- Managing high-volume inbound enquiries via phone, email and web chat
- Resolving customer concerns efficiently and professionally from first contact to resolution
- Confidently recommending suitable alternative centres when preferences are unavailable
- Explaining programs, availability and pricing clearly to support informed decisions
- Booking centre tours and supporting families through the enrolment process
- Navigating multiple systems accurately while maintaining strong attention to detail
- There is a strong customer resolution and soft sales element to this role. You will need to identify needs, overcome objections, and guide families toward the best possible outcome while maintaining empathy and professionalism.
Hours are Monday to Friday between 7:00am and 5:30pm on rotating roster. No weekend work.
About You
This role will suit someone dependable, confident on the phone and genuinely motivated to help people. You are comfortable taking ownership of conversations and bringing them to a clear and positive resolution.
You will bring: - Proven experience in customer service, contact centres or sales-focused environments
- Confidence handling objections and emotionally driven conversations
- Strong customer resolution skills with a solutions mindset
- The ability to build rapport quickly and communicate with warmth and clarity
- Reliability and accountability in meeting KPIs and service standards
- Strong system navigation skills and attention to detail
- A Blue Card, or willingness to obtain one
Experience in childcare, aged care, health, or other service-driven industries will be highly regarded.
The Benefits - Meaningful, purpose-led work where your conversations make a real difference
- Work-from-home flexibility available once training is completed and KPIs are met
- $33.50 per hour + super
- Free onsite parking, coffee van and staff kitchen
- Supportive, high-performing team environment
If you are someone who takes ownership, enjoys guiding customers to solutions and wants to contribute to a purpose-driven organisation, this is a strong opportunity to step into a role where your impact is tangible every day.
Please apply with current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com
