About the Company
Davidson is proud to partner with a leading national not-for-profit organisation committed to improving the lives of families across Australia. As a social enterprise, every interaction contributes to a greater purpose, ensuring children and families receive the support and care they need.
About the Role
Commencing ASAP and running through to the end of October, this role is centred around delivering high-quality customer service and effective customer resolution for families beginning their early learning journey.
You’ll be the first point of contact and trusted problem-solver, working within a supportive, high-performing team to:
- Manage inbound enquiries via phone, email, and web chat
- Resolve customer enquiries efficiently using multiple systems and a comprehensive support directory
- Provide empathetic, solution-focused support to families, including answering questions and booking centre tours
- Recommend alternative options when preferred centres are unavailable, ensuring positive outcomes for every family
- Clearly explain programs, availability, and facilities to support informed decision-making
Hours are Monday to Friday between 7am and 5:30pm, with no weekend work.
About You
This role suits someone who genuinely enjoys helping people and is confident managing customer enquiries from start to resolution. You will bring: - Strong customer service and customer resolution skills
- Confidence handling enquiries, objections, and emotionally driven conversations
- Clear, professional communication and the ability to build rapport quickly
- Strong system navigation skills and attention to detail
- A Blue Card, or willingness to obtain one
- Experience in call centres, childcare, aged care, or other customer-focused environments (advantageous but not essential)
Benefits - Purpose-led work with real impact
- Work-from-home available after training and once KPIs are met
- $33.50 per hour + super
- Free onsite parking, coffee van, and staff kitchen
- Supportive, collaborative team culture
Please apply with current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com
