About the Company
Davidson is proud to be partnering with a well-respected not-for-profit organisation in the aged care sector that is genuinely making a difference in people’s lives every single day. With a strong reputation for compassionate care and community impact, this is an organisation that truly values both its clients and its staff.
About the Role
This is not your average customer service role. We are looking for a highly organised, people-focused Client Support Officer to join the team on an immediate start contract opportunity, with strong potential for permanency for the right person.
You’ll be at the heart of the operation, acting as the go-to person for clients, families and stakeholders, helping ensure services continue running smoothly and people receive the support they need. No two days will look the same, making this the perfect role for someone who thrives in a fast-paced environment and genuinely enjoys helping people.
You’ll manage a high volume of inbound calls and emails, support the rostering team with scheduling-related enquiries, problem-solve in real time, and build strong relationships with clients who rely on the service. This is the type of role where your ability to stay calm, communicate clearly and think on your feet will make a real impact.
The team is supportive, welcoming and passionate about what they do. If you love being busy, enjoy speaking with people, and want to work somewhere with real purpose, this is an opportunity worth exploring.
About You
- You thrive in a fast-paced environment and genuinely enjoy helping people
- You have a strong customer service background and a confident phone manner
- You’re organised, proactive and able to juggle competing priorities
- You communicate professionally and build rapport with ease
- You enjoy problem-solving and staying one step ahead
- Rostering or scheduling experience is highly regarded but not essential
The Benefits
- Immediate start contract role with strong potential to become permanent
- Work for a purpose-driven organisation making a genuine difference in the community
- Supportive and down-to-earth team culture
- Busy, engaging role where the days fly by
- Convenient office location with street parking and limited onsite parking available
- Opportunity to grow your experience within the aged care and community services sector
Please apply with current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com
