About the Company
This opportunity sits within the operations division of a leading Australian financial services organisation, supporting critical banking services across the business. The team plays a key role in the fulfilment, settlement and servicing of commercial lending products, partnering closely with internal stakeholders to deliver high-quality outcomes for business and institutional clients. With a strong national presence and a focus on development, this organisation offers excellent long-term career pathways within financial services.
About the Role
As a Customer Service Specialist within a commercial lending operations team, you will be responsible for managing the end-to-end processing of loan applications in a high-volume, fast-paced environment.
Key responsibilities include:
- Processing commercial loan applications from preparation through to settlement
- Managing a high-volume workload with strict turnaround timeframes
- Handling internal stakeholder and customer enquiries
- Investigating discrepancies and resolving issues
- Completing reconciliations and general administrative tasks
- Identifying opportunities for process improvement
- Ensuring compliance with risk and operational standards
About You
You are detail-oriented and thrive in structured, process-driven environments, with a strong focus on accuracy and delivery.
You will bring:
- Strong attention to detail and ability to manage high-volume work
- Experience in customer service, administration, or banking environments
- Confidence working autonomously and within a team
- Excellent communication and stakeholder management skills
- Ability to prioritise tasks and meet tight deadlines
- A genuine interest in building a career within financial services
The Benefits
- 12-month contract opportunity with a leading financial services organisation
- Sydney CBD location
- Clear career progression pathways within commercial lending and broader banking
- Supportive team environment with strong leadership and development focus
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Chantelle Flood on chantelle.flood@davidsonwp.com, quoting reference JN -032026-42786. Want to know more about Davidson? Visit us at www.davidsonwp.com
