About the Company
Davidson is partnering with a leading national not for profit organisation supporting families across Australia.
This is an opportunity to join a purpose driven organisation where your work contributes to positive outcomes for families every day.
About the Role
We are seeking confident Customer Service Consultants to join a supportive, fast paced team working fully from home.
This role combines customer service, complaint resolution and consultative sales. You will be the first point of contact for families, helping them navigate enquiries, resolve concerns and identify suitable solutions.
This is initially a six month contract, with the potential for further extension.
Your responsibilities will include:
- Managing a high volume of inbound calls, emails and web chats
- Handling complaints and sensitive conversations with empathy and professionalism
- Supporting families to find suitable solutions and alternative options
- Booking tours and assisting with enrolment enquiries
- Updating records accurately across multiple systems
- Managing competing priorities in a fast paced remote environment
The roster operates Monday to Friday between 7.00 am and 5.30 pm. There are no weekend shifts.
About You
You will be confident communicating with a diverse range of people and able to remain calm, professional and solutions focused during challenging conversations.
You will also be comfortable working independently, managing your time and staying engaged while working remotely.
To be considered, you must:
- Be based in Queensland
- Hold a current Queensland Blue Card
- Be available to work full time hours
- Have previous experience in customer service, contact centre or sales
- Have experience working in a hybrid or fully remote environment
- Demonstrate strong complaint handling and communication skills
- Have a calm, empathetic and solutions focused approach
- Be confident navigating multiple systems
- Have a reliable internet connection and suitable home office setup
The Benefits
- Fully remote working arrangement
- Monday to Friday roster with no weekend work
- Six month contract with potential for extension
- Supportive team environment and ongoing training
- The opportunity to build your customer service career
- Meaningful work supporting families across Australia
If you enjoy helping people, resolving challenges and creating positive experiences, this is an excellent opportunity to grow your career in a purpose driven customer service environment.
Please submit your current resume to apply. To learn more about Davidson, visit davidsonwp.com.
