About the Company
Join a leading organisation at the forefront of Australia’s energy transformation. Supporting over a million Victorian customers, this organisation plays a critical role in how communities connect with essential services. With a strong commitment to safety, service excellence and doing what’s right, they are focused on delivering positive customer outcomes while shaping a more sustainable future.
As the energy sector rapidly evolves, this team is evolving with it - creating new opportunities for talented customer service professionals who thrive in a fast-paced, people-focused environment.
About the Role
As a Customer Care Consultant, you’ll be part of a high-performing customer service team responsible for investigating, managing, and resolving customer enquiries from first contact through to resolution.
You’ll work across multiple communication channels — phone, email, SMS, social platforms, and customer portals — ensuring customers receive clear, accurate and timely information. The role is fast-moving and varied, supporting everything from power restoration updates and vegetation management queries to connection/disconnection requests and general service enquiries.
You’ll also collaborate closely with internal teams to improve processes, support high-volume periods, assist with claims cases, and contribute to a responsive and customer-centric service environment.
About You
You’re an experienced customer service professional - confident, curious, and solutions-focused. You love simplifying complex information for customers, asking smart questions, and finding resolutions efficiently. Most importantly, you bring a calm and positive presence to every customer interaction.
You will bring:
- Strong customer service experience, ideally within the energy, utilities or essential services sector
- Excellent communication skills and the ability to convey information clearly across multiple channels
- Strong problem-solving capability and comfort navigating different processes
- The ability to learn and adapt quickly in a fast-paced environment
- Experience using CRM systems (e.g., Salesforce) and other digital platforms, or the willingness to learn
- A team-first mindset with the ability to build strong internal relationships
The Benefits
- Work with a respected organisation committed to doing what’s right for the community
- Competitive hourly rate with casual loading
- Join a supportive, collaborative team with opportunities for cross-training
- Hybrid-friendly Southbank location
- Contribute to meaningful work that supports energy customers across Victoria
- Excellent training and development to help you thrive
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Chantelle Flood on chantelle.flood@davidsonwp.com , quoting reference JN -112025-41828. Want to know more about Davidson? Visit us at www.davidsonwp.com
