About the Role
We’re seeking a Credit Support Officer for a 6-month contract to support a Collections team. You’ll be managing a debtor portfolio, ensuring timely collection of overdue accounts while maintaining the highest standards of customer service. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated by achieving results in a supportive and professional team.
Key responsibilities include:
- Case management of debtor portfolios, including overdue accounts and hardship cases
- Proactive customer contact in a high-volume environment, maintaining a professional and empathetic approach
- Managing complex queries
- Conducting reconciliations, managing payment arrangements, and ensuring compliance.
- Contributing to continuous improvement in processes and outcomes
The Benefits
- $70,000 per annum + super
- Access to over $18,000 in salary packaging benefits
- 2 days per week working from home
- Supportive and inspiring manager with a cohesive, high-performing team
- Central CBD location with excellent transport links
- Monday to Friday, 8.30am to 4.30pm
About You
- Desirable - experience in credit control or collections
- Strong negotiation and case management skills with the ability to handle complex conversations professionally
- Proficient in Microsoft Office (particularly Excel) with attention to detail and excellent communication skills
- A team player with resilience, adaptability, and a proactive approach to continuous improvement
Working Holiday Visa candidates are encouraged to app
Please submit your current resume to apply. If you'd like a confidential discussion about the role, please contact Britt Molony on +61 0417737307, quoting reference JN -112026-44593. To learn more about Davidson, visit davidsonwp.com.
