About the Company
Davidson is partnering with a leading national organisation within the retirement living sector to recruit an experienced Contact Centre Sales Consultant. With a strong reputation for delivering exceptional customer experiences and continued growth across Australia, this organisation is looking to expand its Victorian team with the addition of a dedicated sales professional.
About the Role
We're looking for an experienced Contact Centre Sales Consultant
to join a high-performing national contact centre initially until the end of the year, supporting communities across Victoria.
Working closely with the Victorian Sales Managers, you'll engage with prospective residents and their families, responding to warm enquiries, booking village tours and guiding customers through the early stages of their decision-making journey. Every conversation has purpose, with a strong focus on converting enquiries into appointments.
This is a genuine sales role within a supportive contact centre environment where you'll manage a blend of inbound and outbound activity. You'll work with enquiries generated through online advertising, social media, real estate listings and marketing campaigns while proactively following up with prospective customers to secure appointments.
Key responsibilities include:
- Following up warm enquiries and making outbound calls to prospective customers and their families
- Booking appointments and tours across retirement communities throughout Victoria
- Managing inbound enquiries via phone and email
- Building rapport while confidently overcoming objections
- Working closely with the Victorian Sales Managers to maximise appointment outcomes
- Maintaining accurate customer records within the CRM
- Achieving individual and team KPIs in a fast-paced, supportive environment
The team currently consists of two Customer Service Consultants and five Sales Consultants based in Brisbane. This is the first Victorian-based Contact Centre Sales Consultant, giving you the opportunity to work closely alongside the local Sales Manager while remaining part of a collaborative national team.
What's on offer:
- Immediate start
- Initial contract through until the end of the year with strong potential for extension
- Hybrid working arrangement after training (3 days from the Burwood/Springthorpe office and 2 days from home or a nearby community)
- Comprehensive onboarding and ongoing support
- Laptop and headset provided
- Monday to Friday, 9:00am – 5:00pm
About You
You're a confident, resilient and empathetic sales professional who enjoys building relationships over the phone. You thrive in KPI-driven environments and know how to turn an enquiry into an appointment while delivering an exceptional customer experience.
You'll ideally bring:
- Previous contact centre sales or appointment setting experience
- Confidence managing both inbound and outbound calls
- A proven ability to build rapport and overcome objections
- Strong customer service skills with genuine empathy
- Excellent communication and computer skills
- Experience working towards individual sales or contact centre KPIs
- A proactive attitude and a passion for helping customers
The Benefits
- Join a growing national organisation with an excellent reputation
- Hybrid working model after training
- Supportive leadership and structured onboarding
- Monday to Friday hours with no late nights or weekends
- Opportunity to secure a contract extension as the business continues to expand
Please apply with current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com
