About the Company
Davidson is proud to be partnering with a highly respected not-for-profit organisation within the aged care sector. This organisation is known for the incredible support and care they provide to the community, with a genuine focus on improving the lives of both clients and their families.
About the Role
We are seeking a Client Support Officer to join the team on a permanent, full-time basis. This is a busy, fast-paced role best suited to someone who thrives in a high-volume call environment and genuinely enjoys being the person people can rely on.
You will be the first point of contact for clients, families and stakeholders, managing a large volume of inbound calls and enquiries each day. From assisting with scheduling queries to handling urgent changes and problem-solving in real time, no two days will be the same.
This role plays a critical part in supporting the rostering function and ensuring continuity of care for clients. Alongside phone-based support, you will manage shared inbox enquiries, coordinate information across teams, and provide a high level of customer service during what can sometimes be emotional or high-pressure situations.
This is the ideal opportunity for someone who enjoys staying busy, can confidently juggle multiple priorities at once, and takes pride in delivering exceptional support and communication. The team culture is supportive, collaborative and genuinely passionate about the work they do.
About You
- Proven experience working in a high-volume call centre or phone-based customer service environment
- Confident handling a large number of inbound enquiries while maintaining professionalism and empathy
- Strong communication skills with the ability to build rapport quickly
- Highly organised with excellent time management and attention to detail
- Ability to problem-solve, think on your feet and remain calm under pressure
- Rostering, scheduling or aged care/community services experience is highly regarded but not essential
The Benefits
- Permanent, full-time opportunity with long-term stability
- Join a purpose-driven not-for-profit making a genuine difference in the community
- Supportive and welcoming team environment
- Fast-paced and engaging role where no two days are the same
- Opportunity to grow your experience within the aged care and community services sector
- Convenient office location with street and limited onsite parking available
