About the Company
Davidson is proud to be partnering with a respected not-for-profit organisation in the aged care sector. This organisation is committed to delivering compassionate, high-quality care and support to the community, with a strong focus on both clients and their families.
About the Role
We are seeking a Client Support Officer
to join the team on a permanent, full-time basis. This is a fast-paced, phone-based role where you will be the first point of contact for clients and stakeholders, managing a high volume of inbound enquiries.
You will support the rostering team by handling scheduling-related queries, ensuring continuity of service, and assisting with day-to-day coordination. You’ll also manage a shared inbox, responding to enquiries in a timely and professional manner.
While rostering experience is highly regarded, the focus is on finding someone with a strong customer service background and a confident, professional phone manner.
About You
- Strong customer service background with a polished and professional phone manner
- Experience working in a high-volume, fast-paced environment
- Excellent communication skills, both verbal and written
- Highly organised with strong attention to detail
- Ability to manage competing priorities and problem-solve effectively
- Rostering or scheduling experience is advantageous but not essential
The Benefits
- Join a purpose-driven not-for-profit making a genuine difference
- Supportive and collaborative team environment
- Stable, permanent opportunity with long-term growth potential
- Convenient office location with street and limited onsite parking
Please apply with current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com
