About the Company
Our client is an established organisation operating within the health and professional services sector, supporting organisations across Australia through a range of specialised products and services.
Based in Bowen Hills, they are seeking a Client Relationship Officer to join their team in a permanent capacity. This is a great opportunity for someone early in their career who enjoys building relationships, providing a high level of client service and taking ownership of the administration and coordination that sits behind a positive client experience.
About the Role
Reporting to the Operations Manager, you will support both existing and prospective clients while assisting with day-to-day business development and operational activities.
This is not a commission-based sales role. It is a relationship-focused position combining client service, account coordination, administration and light business development.
Your responsibilities will include:
- Building and maintaining strong relationships with existing and prospective clients
- Acting as a key point of contact for client enquiries and ongoing support
- Coordinating client onboarding, meetings, training sessions and follow-ups
- Conducting regular client check-ins and supporting ongoing engagement
- Identifying opportunities to promote relevant products and services based on client needs
- Supporting proposals, presentations and other business development activities
- Maintaining accurate client and prospect information within the CRM
- Coordinating schedules, communications and client-facing materials
- Supporting reporting, data entry and general administration
- Assisting with invoicing requests and liaising with internal teams
- Taking ownership of an allocated product portfolio and supporting clients throughout the service lifecycle
The role genuinely combines relationship management with hands-on coordination and administration, so it would suit someone who enjoys client interaction but is equally comfortable staying across the detail behind the scenes.
About You
You may currently be working as a Client Services Officer, Account Coordinator, Customer Success Coordinator, Sales Support Coordinator, Business Development Coordinator or junior Account Manager
and be ready to take greater ownership of client relationships.
Ideally, you will bring:
- Approximately 2–5 years' experience within client services, account coordination, customer success, sales support or a similar role
- Strong relationship-building and stakeholder communication skills
- A professional and confident approach when dealing with clients
- Strong administration, organisation and attention to detail
- Experience working with CRM systems and maintaining accurate client records
- The ability to manage multiple priorities and follow through on commitments
- A proactive approach and confidence identifying opportunities to further support clients
- Strong Microsoft Office skills
- Experience within health, professional services, education or a similar environment will be highly regarded, but is not essential
The Benefits
- $70,000 base salary + 12% super
- 17.5% annual leave loading
- Full-time, permanent opportunity
- Fixed salary position with no commission-based remuneration
- Bowen Hills location
- Varied role combining client relationships, coordination, administration and business development
- Opportunity to develop broader account management and commercial experience
Please submit your current resume to apply. If you'd like a confidential discussion about the role, please contact on chantelle.flood@davidsonwp.com , quoting reference JN -102026-44418. To learn more about Davidson, visit davidsonwp.com.
