About the Company
Davidson has partnered with a well-respected public sector organisation dedicated to supporting community safety.
About the Role
Seeking a skilled Business Analyst
to support the successful delivery of a major operational transformation initiative: asset replacement model underpinned by digital workflows in ServiceNow.
This role is ideal for a process-driven Business Analyst who thrives in complex environments and is confident working across both operational and technical teams.
You will play a key role in analysing current-state processes, gathering and refining requirements, and supporting the design and implementation of future-state workflows.
Key responsibilities:
- Collaborate with stakeholders across logistics, field operations, IT, and vendors to gather business requirements and understand current workflows.
- Lead the analysis and documentation of end-to-end processes related to asset replacement, procurement, and field logistics.
- Work closely with the IT team to support the configuration and rollout of ServiceNow modules, particularly asset management and procurement.
- Facilitate workshops and stakeholder sessions to validate process maps, identify pain points, and define future-state solutions.
- Translate business needs into clear functional and non-functional requirements to guide solution design and implementation.
- Assist with testing, change impact assessments, training content, and rollout planning.
About You
- Proven experience as a Business Analyst on operational or IT-enabled projects, ideally in logistics, emergency services, or infrastructure environments.
- Strong skills in process mapping, workflow analysis, and stakeholder facilitation.
- Experience working with ServiceNow or similar enterprise platforms, especially in asset management and contexts.
- Ability to document and communicate complex processes and requirements clearly and concisely.
- Strong stakeholder engagement and interpersonal skills, with the ability to work across technical and operational teams.
- Detail-oriented, analytical, and adaptable to changing project needs.
The Benefits
- Initial 6-month contract with high potential for extension
- Competitive day rates
- Hybrid working
Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maaz Mian on Maaz.Mian@Davidsonwp.com, quoting reference JN -062025-40537. Want to know more about Davidson? Visit us at www.davidsonwp.com
