About the Company
We are working with a state government client who is seeking an experienced Correspondence Officer (AO4)
to join their team. This role is integral to managing high-volume correspondence and supporting senior stakeholders in a fast-paced environment.
About the Role
The Correspondence Officer will play a key role in coordinating and managing the flow of incoming complaints and correspondence, ensuring timely and accurate responses in line with established guidelines and standards. This position requires strong organisational skills, attention to detail, and the ability to work collaboratively with senior stakeholders, including tribunal members and executives.
- Coordinate and manage correspondence workflows: Oversee the distribution, tracking, and flow of incoming complaints, maintaining accurate registers using Excel and the eDOCS management system.
- Acknowledge and respond to incoming correspondence: Provide general information to assist parties and ensure responses are prepared in accordance with style and ministerial guidelines.
- Prepare and coordinate responses: Liaise with senior stakeholders, including the President and Tribunal Members, and escalate high-risk items to the Executive Officer as required.
- Assist with complaint management: Collect complaints, draft responses, and gather relevant documentation from court files to support decision-making.
- Review and summarise hearings: Analyse recorded hearings to assist with complaint responses.
- Allocate correspondence: Ensure items are directed to the appropriate person for action.
- Maintain professional relationships: Engage respectfully and confidentially with key staff and stakeholders.
- Provide accurate information: Support registry staff and judicial officers with timely and professional communication.
- Manage client needs effectively: Use problem-solving, negotiation, and conflict management skills to deliver high-quality service.
- Prioritise tasks in a high-volume environment: Meet client service standards and deadlines while maintaining accuracy and professionalism.
- Commit to continuous improvement: Develop skills, seek feedback, and stay motivated when managing challenging tasks.
About You
- Demonstrated experience in managing correspondence and complaints within a government or similar high-volume environment.
- Strong organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines.
- Excellent written and verbal communication skills, including the ability to prepare clear and accurate responses in line with style and ministerial guidelines.
- High level of attention to detail and accuracy when managing registers and documentation.
- Ability to build and maintain professional relationships with internal and external stakeholders, including senior executives.
- Proficiency in Microsoft Excel and experience using document management systems (e.g., eDOCS).
- Strong problem-solving, negotiation, and conflict resolution skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Commitment to professional development and continuous improvement.
The Benefits:
- $60.05 per hour + Super
- Government Contract
- Located in Brisbane CBD
How to apply:
Please apply with current resume in Microsoft Word format only (.doc or .docx), quoting reference JN -122025-41984. Want to know more about Davidson? Visit us at www.davidsonwp.com
