AO3 Customer Service Advisor - Expressions of Interest
A high-volume Queensland Government contact centre is seeking motivated and customer-focused individuals to join its multi-channel service delivery team. This unit supports the public across phone and digital channels, helping Queenslanders access essential government information and services.
If you enjoy problem-solving, thrive in a fast-paced environment, and want to contribute to meaningful service outcomes for the community, this is an excellent opportunity to build your career in government.
About the Role
As an AO3 Contact Centre Consultant, you will manage enquiries relating to a broad range of government services. You will utilise multiple systems, digital tools, and knowledge bases to provide accurate, timely, and high-quality support.
This role operates on a rotating roster, which may include a mix of mornings, evenings, weekends, and public holidays. You may also be required to attend training or operational sessions at various sites (CBD, Mt Gravatt, Zillmere).
Key Responsibilities
- Manage inbound customer enquiries across phone and digital channels with accuracy, professionalism, and a focus on first-call resolution.
- Process transactions, referrals, and administrative tasks in line with service standards, productivity expectations, and compliance requirements.
- Confidently navigate and multi-task across multiple IT systems, knowledge articles, and digital tools while engaging with customers.
- Deliver high-quality customer experiences that reflect government service standards.
- Participate in continuous improvement initiatives, working groups, and innovation activities to help enhance operational performance.
- Contribute to a positive and collaborative team environment.
- Engage in ongoing learning and development to build technical capability and support future growth within the service.
About You
- Strong written and verbal communication skills, with the ability to support customers from diverse backgrounds.
- High levels of personal resilience in a structured, high-volume environment.
- Ability to multi-task and rapidly acquire knowledge of systems and procedures.
- A collaborative approach and willingness to share learnings and support team success.
- A professional, empathetic, and customer-centered mindset.
We welcome applicants from all backgrounds and are committed to building a diverse and inclusive workforce. When assessing candidates, consideration will be given to:
- Skills, experience, behaviours, and personal qualities
- Potential for development and future contribution
- Ability to support broader workforce diversity objectives
Qualifications & Conditions
Applicants must be willing and able to:
- Work on a rotating roster, which may involve mornings, evenings, weekends, and public holidays
- Attend training or operational activities across multiple sites (CBD, Mt Gravatt, Zillmere)
What’s on Offer
- Comprehensive training and ongoing coaching
- Opportunity to support essential services for Queenslanders
- Inclusive and supportive team culture
Benefits
- $51.12 per hour + Super
- Locations in Brisbane CBD, Mt Gravatt and Zillmere
- Government Contract
How to apply:
Please apply with current resume in Microsoft Word format only (.doc or .docx), quoting reference JN -112025-41915
Want to know more about Davidson? Visit us at www.davidsonwp.com
