AO3 Administration Officer

Administration & Office Support

About the Company

Davidson is partnering with a state government client who is seeking a skilled and detail-oriented Administrative Officer with experience in GIS mapping systems and data integrity management

About the Role/s

This role sits within a dynamic operational team responsible for supporting surveillance and treatment activities, maintaining data accuracy, and contributing to continual process improvement. The successful candidate will play a key role in ensuring the integrity of internal systems and delivering high-quality administrative support across a range of functions.

In this role, you will:

Provide timely and accurate administrative support, including internal quality assurance and documentation delivery.
Monitor, edit, and maintain electronic and hard copy records to ensure data integrity in line with departmental standards.
Raise data issues as required and support decision-making through accurate reporting and data collation.
Use sound judgment and problem-solving skills to manage tasks and non-routine requests within competing priorities and deadlines.
Support new and inexperienced staff through mentoring and training.
Acquire and maintain working knowledge of relevant information systems.
Participate in user acceptance testing and provide feedback to enhance system efficiency and accuracy.
Contribute to the continual improvement of operational processes and identify inconsistencies in procedures.
Communicate effectively with clients, staff, suppliers, and stakeholders to uphold business efficiency and the positive profile of the Program and the department.
Deliver high-quality customer service by responding to enquiries and accurately recording information in relevant databases.
Provide administrative support for treatment and surveillance activities, including appointment and booking generation.
Export, review, and organize data from systems for escalation to management.

About You

Experience with GIS mapping systems is highly desirable.
Strong attention to detail and critical thinking skills.
Proven ability to manage multiple priorities and meet deadlines.
Comfortable working with data and maintaining high standards of accuracy.
Effective communicator with a collaborative mindset.
Experience in mentoring or training staff is advantageous.
Willingness to participate in system testing and contribute to process improvements.

The Benefits