About the Company
The Department of Customer Services, Open Data and Small and Family Business (CDSB) is focused on improving customer services for Queenslanders, supporting small and family businesses, and delivering better government services and support.
Within CDSB, Service Centre Operations provides whole-of-government services to the Queensland public through multiple channels, including phone, chat, counter and online. The division brings together technology, development, products, design, engagement and operations to deliver simpler, connected services.
The department values diversity, inclusion and different perspectives and encourages people from all backgrounds and life experiences to apply
About the Role
As the Workforce Planner, you will play a key role in ensuring workforce capacity is aligned with forecasts, employee availability, business requirements and service delivery targets.
You will develop and optimise workforce schedules and planning strategies, monitor workload and service levels in real time, and make timely adjustments to support operational performance.
Your responsibilities will also include analysing workforce data to produce forecasts, reports and actionable insights; maintaining workforce planning data and system configurations; providing resource management and workforce capability advice; and identifying opportunities for continuous improvement.
This is an opportunity to contribute to meaningful work that supports more customer-focused, accessible and responsive services for Queenslanders.
About You
You will bring experience leading complex initiatives, with a strong focus on continuous improvement, innovative problem-solving and exploring practical solution options.
- The ability to build knowledge of resource management and support the delivery of agreed programs
- Excellent communication and interpersonal skills, with the ability to provide clear, specialist advice to diverse stakeholders
- An enthusiastic and engaging communication style that promotes collaboration and a strong team environment
We are looking for an individual whose skills, experience, knowledge and behaviours align with the role and who can make a positive future contribution to the department.
The Benefits
The provided position description highlights a positive, healthy, safe and respectful workplace, where people are valued and diversity is embraced. The role also offers the opportunity to undertake meaningful work that contributes to shaping the future of customer service in Queensland.
Please note:
specific remuneration, employment conditions and other benefits are not detailed in the supplied position description and should be confirmed before publication.
Pre-employment checks
The successful candidate will be required to complete a criminal history check on commencement.
The department welcomes applicants from all backgrounds and can provide support or adjustments throughout the recruitment process where required.
Please submit your current resume to apply. If you'd like a confidential discussion about the role, please contact (natalee.thorpe@davidsonwp.com), quoting reference JN -092026-44232.
To learn more about Davidson, visit davidsonwp.com.
