About the Organisation
Local Council based in Sth East Suburbs...Melbourne.
About the Role
Assisting in the implementation of the Digital Transformation Strategy...you will act as a conduit between the Council and its customers to obtain insights into their customer experiences and inform service design changes required to improve their service delivery.
- Developing scripts for stakeholder and customer interviews/workshops.
- Conducting research inclusive of user interviews or workshops with customers to determine the customer experience of specific services.
- Translating customer research into personas and create user stories.
- Creating user flows and wireframes to build user interface mock ups including both low and high fidelity prototypes.
- Testing prototypes and proof of concepts with customers and iterate prototypes based off customer engagement.
- Working with team members to develop business cases for service redesign approval.
You need to enjoy listening to customers, there ideas, pain points and questions. You also need to have:
- Relevant qualifications and demonstrated experience in user experience design or a relevant discipline in a large, complex organisation.
- Demonstrated experience in the design and application of customer centred design processes and methods.
- Demonstrated experience working in collaboration with customers to develop and iteratively test ideas for improving services and products.
- Demonstrated ability to interpret quantitative and qualitative data to develop customer insights as a means of understanding user needs, wants and behaviour and improving services and products.
- Demonstrated experience using agile methods in project delivery.
- Strong relationship building and stakeholder management skills with the ability to establish and maintain useful partnerships with people at all levels, through consistent actions, values and communication
- Very supportive team who are on a mission
- Staff parking
- Social Club
- Walking distance to the beach
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Adam Goodes on 03 9929 9531, quoting ref no. JO-1808-90587. Want to know more about Davidson? Visit us at www.davidsonwp.com