User Researcher

Job Title: User Researcher
Contract Type: Contract
Location: Sydney, New South Wales
Salary: Negotiable
Start Date: 1/07/2020
Reference: JO-2006-100609_1591861296
Contact Name: Jenny Vaz
Contact Email:
Job Published: June 11, 2020 17:41

Job Description

An exciting opportunity in federal government agency seeking User Researcher to start asap.

About the Role
You will work in a multidisciplinary team that includes program lead, service designers, interaction designers, subject matter experts. As the User Researcher, your priorities are to:

  • Ensure the identification and prioritisation of the work that benefits users
  • Guide teams to adopt inclusive practices and apply what they learn to design and deliver accessible services that work for all users
  • Plan and conduct a range of research including contextual enquiry, usability testing, depth interviews, diary studies and other research techniques as relevant
  • Work alongside a Service Designer to create life event journey maps
  • Provide actionable insights to your team to help enable the design of successful, user-focused services
  • Develop and manage strong relationships across the agency and partnership agencies, providing timely, frequent and accurate feedback
  • Create design hypotheses to improve the service and work with your team to run alpha experiments and prototype potential solutions
  • Design and lead cross-agency workshops
  • Provide support to other user researchers within the program and across the agency
  • Assist the agency to continually assure, improve and innovate our User Research practices to generate clear and valuable findings.

About You

  • Experience planning, managing and delivering user research activities
  • Strong knowledge of user-centred and agile approaches
  • Ability to collaborate closely with colleagues in different digital disciplines and across different agencies to achieve outcomes.
  • Previous experience in APS is a bonus.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Jenny Vaz on 02 8093 0602, quoting ref no. JO-2006-100609. Want to know more about Davidson? Visit us at

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