Team Leader - Technical Services & Connections - CHW

Job Type Permanent
Reference JO-2010-101605_1605155300
Posted 6 months ago
  • Opportunity to progress your career within the Growth and Development team
  • Provision of technical advice to a range of internal and external stakeholders
  • Ballarat based with Flexible work arrangements available

About CHW

Central Highlands Water (CHW) provides drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. In everything we do, we strive to make a real difference to the lives of the people and communities we serve, and we share a common goal of making the region a great place to live. The organisation is currently seeking to employ a high performing individual who excels equally across people leadership, stakeholder management and the provision of technical advice with regards to residential, commercial and industrial water connections.

The Role

Reporting to the Manager of Growth and Development, the Team Leader - Technical Services & Connections will liaise with and advise regularly to developers, builders, plumbers, the general public and other industry partners on a range of issues relating to new connections and the development and implementation of service schemes. In a high volume, issues rich environment, the Team Leader - Technical Services & Connections will coordinate the efficient and effective delivery of services relating to the processing of applications for residential, commercial and industrial water connections, non-works development, and build-over easement requests. With a customer focus, the Team Leader - Technical Services & Connections will be proactive in identifying opportunities for continuous improvement in systems and processes to drive exceptional customer experience.

About you

You are a great communicator, with a strong ability to influence and build relationships with stakeholders and your team. Your background may be in engineering or aligned areas such as building, plumbing, architecture, design or a relevant technical field enabling you to quickly grasp the technical elements of the role including providing advice to key stakeholders. You will have a genuine desire to provide excellent leadership to a small customer focused team fielding a high volume of technical enquiries. Importantly, your proven stakeholder engagement and customer service skills will be instrumental to succeeding in this role. You are a driven leader that is passionate about the positive effect your role and your team has on the success of our business and the community.

This regional leadership role will provide a genuine opportunity to contribute to the development of the region. You will bring a level of passion about the critical work you do your and professionalism will be the cornerstone of helping Central Highlands Water achieve ongoing success.

Central Highlands Water is proud to be an inclusive and equal opportunity employer, and offers a range of flexible work arrangements and people of all abilities and backgrounds are encouraged to apply.

To apply for this role, please go to or for further information or a confidential discussion, please contact Seamus Scanlon or Donna Ison on 0448 638 672 or email for a detailed position description.