Contract role for about 3 with strong possibility of an extension| Brisbane CBD | Level 1 and level 2 support | Large Government Department.
As Service Centre Analyst, you will report to the Service Centre Supervisors. You will be a member of the ICT Service Centre Team and be responsible for providing 24x7 operational tier 1 support and administration; for a large enterprise fleet of applications, databases and infrastructure supporting business-critical and specialised ICT systems focusing on incident, service request, and access management.
1st Level Application Support Skills
- Microsoft Windows 7
- Microsoft Office 2010
- Internet Explorer
- Business Specific
- Virus Software
1st Level System and Hardware Support skills
- Remote Control Support
- Active directory user administration
Help Desk/Service Management Skills
- Service Management Software experience
- Familiarity with ITIL
Customer Service Experience
- This position WILL be required to perform duties after-hours on a scheduled basis
- This position WILL be required to perform 24/7 Shift work
To apply, click the link and upload your current resume in word format.