Service Desk Analyst - Contract

Job Title: Service Desk Analyst - Contract
Contract Type: Contract
Location: Inner Suburbs Brisbane, Queensland
Salary: Negotiable
Reference: JO-1806-89399_1531183468
Contact Name: Nisha Kumar
Contact Email:
Job Published: July 10, 2018 10:44

Job Description

Contract role for about 3 with strong possibility of an extension| Brisbane CBD | Level 1 and level 2 support | Large Government Department.

As Service Centre Analyst, you will report to the Service Centre Supervisors. You will be a member of the ICT Service Centre Team and be responsible for providing 24x7 operational tier 1 support and administration; for a large enterprise fleet of applications, databases and infrastructure supporting business-critical and specialised ICT systems focusing on incident, service request, and access management.

Technical Competencies

1st Level Application Support Skills

  • Microsoft Windows 7
  • Microsoft Office 2010
  • Internet Explorer
  • Email
  • Business Specific
  • Virus Software

1st Level System and Hardware Support skills

  • Remote Control Support
  • Active directory user administration

Help Desk/Service Management Skills

  • Service Management Software experience
  • Familiarity with ITIL

Customer Service Experience

Additional information

  • This position WILL be required to perform duties after-hours on a scheduled basis
  • This position WILL be required to perform 24/7 Shift work

To apply, click the link and upload your current resume in word format.