Service Designer

Job Title: Service Designer
Contract Type: Permanent
Location: South Eastern Suburbs Melbourne, Victoria
Salary: Super
Start Date: 17/09/2018
Reference: JO-1808-90666_1534904358
Contact Name: Adam Goodes
Contact Email:
Job Published: August 22, 2018 12:19

Job Description

About the Company

Local Gov Council

About the Role

Working as part of a team and supporting the implementation of the Digital Transformation Strategy, you'll be working with customer research and data to create, build and deliver services that improve the customer experience.

You'll also introduce or look at bringing in service design methodologies, increasing internal capability and embedding these practices into organisational culture.

Responsibilities include:

  • Collating customer research and insight data to determine various customer segments and their needs.
  • Translating this data and needs into value propositions and service experiences.
  • Designing effective and consistent end to end experiences across services using relevant service design methodologies.
  • Collaborating and providing oversight with relevant design agencies where applicable.
  • Collaborating with and coach technical areas from across the business in the practice of customer centred design.
  • Developing and refining of research and design methods and tools.

About You

  • Passionate about design and have high level skills in the analysis of customer research to create, build and deliver services that create a great experience for our customers.
  • Can create Journey Maps from As-Is to To-Be
  • Experience in policy change recommendations
  • Can work in an Agile project management methodology (Stand-ups, sprints etc)
  • Experience in leading service designs, project managing your work and creating strong relationships with stakeholders.

The Benefits

  • Modern, supportive and environmentally friendly work place who are on a mission to implement their Digital Transformation Strategy.
  • Staff parking
  • Social Club

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Adam Goodes on 03 9929 9531, quoting ref no. JO-1808-90666. Want to know more about Davidson? Visit us at

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