Service Designer

Location Sydney
Job Type Permanent
Reference JO-2101-102636_1611293767
Posted 3 months ago

About the Company

Large government department based in the CBD.

About the role

Key skills:

Facilitate behavioural in-context and empathy driven research and participatory design/user testing sessions; manage client involvement in research.
* Identify opportunities to create business value and improve the user experience for our customers (based on user research, heuristics and best practice); develop visually compelling frameworks to communicate opportunities to senior clients.
* Drive preparation and facilitation of large client workshops to communicate key themes from stakeholder interviews and inception workshops; work with the team to achieve alignment on key success factors.
* Collaborate with multiple teams to define key aspects of a proposed user experience, it's evolution across a multi-channel digital ecosystem, and how it reconciles business and user needs.
* Develop high quality deliverables based on the design thinking methodology.
* Create visually compelling representations of the solution's high-level interaction, navigation and organisation design (e.g. concept models).
* Develop sitemaps, process/screen flows, and wireframes; present deliverables to senior clients.
* Assess existing properties/sites for usefulness, usability, visual design, content, and branding.
* Develop and maintain relationships with key stakeholders.
* Define best practices and standards related to persona development/behavioural segmentation.
* Develop user journey maps derived from personas/behavioural segments; ensure that scenarios respond to key user needs and highlight business opportunities.
* Collaborate with Agile delivery teams to ensure best product outcomes for users. Guide developers and testers throughout delivery.

As a Service Designer, you'll have:

* Deep understanding of design thinking principals and experience working with agile methodologies.
* Portfolio of work that includes samples from all areas of service design (customer journey maps, wireframes, prototypes etc.)
* Be highly organised with strong attention to detail
* Excellent verbal and written communication
* Ability to communicate honestly, openly and focussed on exceeding client expectations
* Passionate about digital and the possibilities it brings for clients
* Ability to thrive in an agile environment and multitask
* Aptitude for smart thinking
* Able to work well independently with clients, as a project lead or as an individual team member
* Considerable experience in a large and complex government of commercial environment that deliver enterprise scale systems with high availability that supporting business critical services.
* Ability to work under high pressure and tight timeframes.
* Be flexible to sometimes work outside business hours to deliver business functionalities
* Degree required in design related discipline
* 5+ years of professional experience in user experience design or related field. Basic business analyst and consulting skill, including engaging business clients and capturing requirements, identifying gaps and collecting information.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Spencer Stirrat on 02 8093 0620, quoting ref no. JO-2101-102636. Want to know more about Davidson? Visit us at