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Senior Desktop Engineers - Wollongong Area

Location Wollongong, New South Wales
Job Type Contract
Reference JO-2011-101936_1604634110
Posted 18 days ago

About the Company

Iconic brand in Australia. Be part of a team providing onsite technical and desktop support. Great company.


About the Role

The IT Tsupport team Member primarily exists to provide on-site IT Support Services, including provisioning and maintenance of software and hardware, user profile and account configuration, incident management, and user assistance.
This role will provide on-site technical assistance to IT service providers, enabling effective management of incidents and services requests. This includes VIP support services.

Provide a Tech-Bar service for IT assistance. This may include providing advice/training to users, assisting with access to self-help resources, providing level 1 support for user issues (such as hardware or application issues), helping with raising service requests or incidents etc.


* Communicate in a professional manner with end users and Management regarding the status of resolution of issues
* Assist the SIAM team by providing on-site guidance and advice for problem resolution.
* Assist users with provisioning and maintenance of software and hardware systems.
* Assist service providers in managing an appropriate level of spares on-site.
* Identification of incident trends and liaising with relevant service providers to actively manage recurring incidents or problems
* Assist service providers in resolving incidents and requests by providing general technical assistance on site (under instruction guidance).
* Provide VIP IT support for Senior business leaders and executives.
* Educate users on appropriate use of software and hardware systems in


About You

Excellent communication skills required. You will be highly customer focused and take pride in providing a top level of service to a diverse group of users.

Previous experience of working in a Manufacturing organisation beneficial. Location would ideally suit someone who has a car.

The Benefits


To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Spencer Stirrat on 02 8093 0620, quoting ref no. JO-2011-101936. Want to know more about Davidson? Visit us at www.davidsonwp.com