Rostering Officer

Job Title: Rostering Officer
Contract Type: Permanent
Location: Logan City, Queensland
Salary: superannuation
Start Date: 24/08/2020
Reference: JO-2008-101051_1596674276
Contact Name: Britt Molony
Contact Email:
Job Published: August 16, 2020 17:20

Job Description

About the Company

With a socially minded ethos and a passionate team, this evolving community services provider is moving into a new and exciting chapter of growth.

To support the ongoing evolution and change, they seek to appoint a highly skilled Rostering Officer who is passionate about working in a team that has a direct impact in supporting their clients and the community.

About the Role

You will be fulfilling a busy and varied role that comprises of both administrative and customer service responsibilities.

  • Coordinate rosters for 30 staff, with the ability to coordinate rosters for up to 100+ staff.
  • Manage shift swaps and changes on a daily basis.
  • Ensure that shifts are filled in a timely manner and in such a way as to ensure minimum disruption to clients and ensure maximum cost effectiveness to the organisation.
  • Audit timesheets for payroll processing.
  • Advise and support Leaders in the population of and update of roster templates in a timely and efficient manner, ensuring that all industrial relation obligations are adhered to.
  • Ensure hours worked by employees are monitored to ensure employees are not working within any industrial relation obligations.
  • Coordinate the rostering of new employees to ensure that they undertake on-site induction training in a timely, efficient and cost effective manner.
  • Maintain accurate and timely documentation.
  • Build, generate and run reports as requested.
  • Respond to and appropriately manage employee queries in regards to their rosters.

About You

  • High level administration, communication and customer service skills
  • Experience with scheduling or rostering
  • Knowledge of the NDIS would be highly regarded, but is not essential
  • A current Blue Card, Yellow Card, First Aid & CPR certifications or the willingness to complete these at your own expense.
  • Certificate III in Individual Support/ Disability; training can be provided for the right person.
  • Have a genuine care, positivity, empathy and patience for customers who could be in a distressed state
  • Effective relationship building, organisation and time management and "best outcomes" resolution

Benefits of the role include

  • A company with true values for their customers and employees
  • Supportive Management team
  • Southside location & on-site parking
  • Start from 8.30am - 8 hour day - Monday to Friday
  • An organisation that lives and breathes its values, with a true dedication to innovative ways of continuous customer service excellence
  • Opportunity for progression to a Team Lead role, in line with company growth

A current Police Check of less than 6 months is required, and on offer the preferred candidate will be required to undertake a pre-employment medical check.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Chrissy Mandalis on 07 3023 1010, quoting ref no. JO-2008-101051. Want to know more about Davidson? Visit us at

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