Roster Coordinator

Job Title: Roster Coordinator
Contract Type: Permanent
Location: Mitchelton, Queensland
Salary: Negotiable
Start Date: 23/03/2020
Reference: JO-2002-99419_1584056936
Contact Name: Chrissy Mandalis
Contact Email:
Job Published: March 13, 2020 10:48

Job Description

With an extensive and treasured history, this evolving not-for-profit, community services provider is moving into a new chapter of growth.

To support the ongoing evolution and change, they seek to appoint a highly skilled, experienced and passionate Roster Coordinator who is passionate about making a direct impact in supporting their valued staff, clients and the community at their Gaythorne site.

About the Role

You will be fulfilling a busy and varied role that comprises of both administrative and customer service responsibilities.

Duties will include:

  • Ensuring staff runsheets are collected, entered and scanned through and banked by the weekly deadline
  • Using Kronos to develop the master roster and ensure full utilisation of 200 Full Time and Part Time staff member
  • Support HR through reviewing absenteesm and ensuring individual rosters meet policy standards and allign with company values
  • Supporting an energetic, positive and caring customer centric team culture
  • Thinking outside the square to improve the efficiency and effectiveness of roster processes and procedures
  • Distributing rosters to staff and other information in a timely manner

About You

  • Minimum four years' experience in a high volume roster position within in a customer service oriented environment
  • Highly system savvy and strong attention to detail
  • A "can do" attitude and the ability to train, mentor and develop others in successful complaint handing and problem solving
  • Have a genuine care, positivity, empathy and patience for customers who could be in a distressed state
  • Effective relationship building, organisation and time management and "best outcomes" resolution

Benefits of the role include

  • A company with true values for their customers and employees
  • Supportive Management team
  • You will have a direct impact on some special members of our community, appreciated by your colleagues and highly valued customers
  • An organisation that lives and breathes its values, with a true dedication to innovative ways of continuous customer service excellence
  • Stable Monday to Friday FT hours, with flexible start/finish times

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Chrissy Mandalis on 07 3023 1010, quoting ref no. JO-2002-99419. Want to know more about Davidson? Visit us at