Roster Administrator

Job Title: Roster Administrator
Contract Type: Permanent
Location: Greenslopes, Queensland
Salary: Negotiable
Reference: JO-1908-97153_1579675407
Contact Name: Chrissy Mandalis
Contact Email:
Job Published: January 22, 2020 18:04

Job Description

With an extensive, treasured history and deeply strong values, this evolving NFP community services provider is moving into a new and exciting chapter of growth.

Recent development has led to an opportunity for an additional Roster Administrator to join on a permanent basis.

They seek to appoint a highly experienced and passionate roster professional who is keen to be part of a collaborative team, having a direct impact on ensuring a better quality of life for their customers.

About the Role

You will be fulfilling a busy and varied role that comprises of both roster, administrative and customer service responsibilities.

Duties will include:

  • Ensuring staff runsheets are collected, entered and scanned through and banked by the weekly deadline
  • Supporting an energetic, positive and caring customer centric team culture
  • Distributing rosters to staff and other information in a timely manner
  • Ensuring that filing/archiving is current/up to date
  • Update phone listings and staff information
  • Ensure missed client-visit letters are sent out on a regular basis

About You

  • Several years' experience in a specialised, high-volume roster position
  • Highly system savvy and strong attention to detail
  • A "can do" attitude and the ability to train, mentor and develop others in successful complaint handing and problem solving
  • Have a genuine care, positivity, empathy and patience for customers who could be in a distressed state
  • Effective relationship building, organisation and time management and "best outcomes" resolution

Benefits of the role include

  • A company with true values for their customers and employees
  • Supportive Management team
  • You will have a direct impact on some special members of our community, appreciated by your colleagues and highly valued customers
  • An organisation that lives and breathes its values, with a true dedication to innovative ways of continuous customer service excellence
  • $61k incl of Super + approx $7k in NFP salary pkg benefits

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Chrissy Mandalis on 07 3023 1010, quoting ref no. JO-1908-97153. Want to know more about Davidson? Visit us at

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