Membership Services 2IC

Job Title: Membership Services 2IC
Contract Type: Permanent
Location: Brisbane, Queensland
Salary: Negotiable
Start Date: 2/11/2020
Reference: JO-2009-101509_1601005371
Contact Name: Chrissy Mandalis
Contact Email:
Job Published: September 25, 2020 13:42

Job Description

This evolving and well-respected industry funds management organisation is looking for a passionate and values-driven 2IC to join an engaged and values-driven Membership Services team of four during a dynamic new phase of growth.

You have the chance to join an incredible organisation that puts the well-being and care for their clients and staff above call numbers and transactional exchanges. If this thought excites and connects with you, then this could be your wonderful new career step.

Reporting to and supporting an engaged Team Leader, your duties will include (but not be limited to):

Responsibilities include:

  • Support in the coaching of two engaged Membership Services members
  • Leading by example through providing high quality and proactive support to members, via phone, email and in-person visits
  • Bring in new ideas for maintaining high staff moral and energy
  • Ensure system compliance
  • Maintaining customer satisfaction in a challenging industry environment
  • Improving staff productivity and efficiency through learning and multi-skilling

You will be considered for this opportunity if you have:

  • A minimum 2 years' experience as a Customer Service within a leadership capacity within the professional services industry
  • Proven leadership skills with ability to mentor, coach and supervise customer service staff through a stage of change and growth

The right person includes key qualities of resiliance, persistence and a sense of humor. In this industry, things don't always go to plan, so you will need to create, inspire and make the best of every given situation.

Benefits of the role include

  • A company with true values for their customers and staff;
  • Incredibly supportive Management team;
  • Future career development opportunities to evolve and expand;
  • Genuinely caring and engaged culture of 22 passionate team members; and
  • Attractive salary package.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Chrissy Mandalis on 07 3023 1010, quoting ref no. JO-2009-101509. Want to know more about Davidson? Visit us at