- Enhance internal and external customer experience
- Flexible working arrangements with offices across Victoria
- Salary approx. $110K to $120K Base + Super + Car
Southern Rural Water (SRW) manages rural water and groundwater across the southern half of Victoria from the Great Divide to the coast and to the South Australian border in the west and the NSW border in the east. SRW is a government-owned statutory corporation, operating with offices across the state to support agricultural production, electricity generation, country towns and cities, and rural and urban businesses.
SRW is experiencing a period of once in-a-generation transformation, with the modernisation of major infrastructure and services, upgrading irrigation districts and preparing them for a more climate-resilient future. The transformation does not stop in the field: new IT projects, customer interfaces, business systems and people and culture processes are helping SRW to develop a future-ready organisation.
Reporting to the GM Customer & Technology, this role is responsible for leading the Service Delivery Team in delivering operations support, helpdesk, GIS, and reporting services to plan and deliver programs that enhance the customer experience. The position takes a proactive approach to maintaining software versions, trouble shooting, building, implementing and streamlining processes, while taking advantage of continuous improvement opportunities within the applications support sphere.
This role will also support SRW's journey from on premise to the cloud and maintaining compliance to Victorian Governments physical assets and cyber security requirements.
You will need to engage effectively with the various internal stakeholders to help them achieve business outcomes and also seek new opportunities to align the technology landscape. You will drive innovation and continuous improvement, ensuring operational excellence, as IT supports the organisation to realise its full capabilities and meet customers' needs, now and into the future.
With Tertiary qualifications in information technology or a related field, you will have proven experience leading operational IT teams that deliver exceptional customer service in complex environments. You are known for your strong written and verbal communication skills, combined with your highly developed interpersonal skills and emotional intelligence. You have demonstrated the ability to build strong relationships across organisations and the ability to effectively manage and influence a diverse range of stakeholders so that technology can enable the business. You will be passionate about the critical work this role delivers to the organisation and bring a commercial and strategic approach to business improvement initiatives, including the ability to recognise opportunities to leverage at a regional or sector level. Post graduate qualifications related to Information Technology, business or related field and/or knowledge of the ITIL and Agile DevOps would be an advantageous.
To apply for this role, please click on the "apply now" button to upload your CV. For further information or a confidential discussion, please contact Brittany Kyle or Seamus Scanlon on 03 9929 9533
For a detailed position description, please go to: https://oliver-uploads-aus.s3.amazonaws.com/2020/07/17/07/07/03/126/Success Profile - Manager ICT Operations - Southern Rural Water.pdf