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IT Tech Care Support Engineer- Wollongong

Location Wollongong
Job Type Contract
Reference JO-2104-103725_1617867022
Posted 13 days ago

bout the Company

Iconic brand in Australia. Be part of a team providing onsite technical and desktop support. Great company.


About the Role

The IT support team Member primarily exists to provide on-site IT Support Services, including provisioning and maintenance of software and hardware, user profile and account configuration, incident management, and user assistance.
This role will provide on-site technical assistance to IT service providers, enabling effective management of incidents and services requests. This includes VIP support services.

Provide a Tech-Bar service for IT assistance. This may include providing advice/training to users, assisting with access to self-help resources, providing level 1 support for user issues (such as hardware or application issues), helping with raising service requests or incidents etc.

Small team onsite.

  • Communicate in a professional manner with end users and Management regarding the status of resolution of issues
    * Assist the team by providing on-site guidance and advice for problem resolution.
    * Assist users with provisioning and maintenance of software and hardware systems.
    * Assist service providers in managing an appropriate level of spares on-site.
    * Identification of incident trends and liaising with relevant service providers to actively manage recurring incidents or problems
    * Assist service providers in resolving incidents and requests by providing general technical assistance on site (under instruction guidance).
    * Provide VIP IT support for Senior business leaders and executives.
    * Educate users on appropriate use of software and hardware systems in


    About You

Excellent communication skills required. You will be highly customer focused and take pride in providing a top level of service to a diverse group of users.

Previous experience of working in a Manufacturing organisation beneficial. Location would ideally suit someone who has a car.




The Benefits


To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Spencer Stirrat on 02 8093 0620, quoting ref no. JO-2104-103725. Want to know more about Davidson? Visit us at www.davidsonwp.com